After receiving great service from Robert Horne Ford, we returned there when it was time to buy a new truck. From the get-go, Kevin and Dorothy, our sales team were fantastic. They took the time to answer our questions WITHOUT any high pressure tactics! They were both very professional and caring. They attended to the most minor details and we were able to get exactly the vehicle we wanted without hassling. I would highly recommend Robert Horne Ford and Dorothy and Kevin to anyone interested in purchasing a vehicle.
A special shout-out also goes to Tyler in Service. He was fantastic at making sure the truck was perfect upon delivery.
My husband and I had an excellent buying experience, We have had negative experiences on the last two car deals so we were pleased to have a good experience. We had specific requests about what we wanted in a vehicle. They went above and beyond to find what we wanted. We found a great used Escape. Stephanie, Dennis, Renee and others meet our expectations.,
Mike and Mary
Please do your research before buying a car from this dealer. We went in on Sat. fell in love with a flex but couldn't agree on a price. Over the next week we went back and forth negotiating a deal. What a waste of our time. They will tell you they don't play games and they are transparent! Don't be fooled! After a week, we finally reached an agreement to purchase the car. However, at the last minute they tell me it was the wrong car. The car we wanted was now $50 more a month than we were told. They are shady and con artists and just wanted to push us into this other car. They tried to talk bad about other Ford dealers saying they would just lie to us over the phone to get us in the dealer but that's exactly what Robert Horne did. Bill, the manager was just dismissive and rude when I would ask how this mistake was made. He said it was the wrong stock number. However when we were there on Saturday the paperwork clearly read the price of the car was $38k and now suddenly that wasn't the case. Buyer beware! Lesson learned! I will never go back to this dealer again or let my friends and family come here either!
I give them one star only because of the sales lady Dorothy. I paid with a check for the vehicle i purchased. I gave them all of my information for the paperwork. I confirmed they were not using this information to pull my credit as it was not needed. They indeed pulled my credit against my wishes. Needless to say I am very unhappy! I called to get it removed and all I got was the run around ending at the same person who was about as intelligent as a 5 year old child. This is the 2nd vehicle I have bought from
this dealership for my company and will be the last as they have yet to aide me in removing an unwarranted credit inquiry.
Went in to buy a used car advertised for $5681. We agreed on a price and went to finance to go over the paperwork. They had conveniently added on $1000 for paint protection they had already put on the vehicle they said. If that is the case then that should have already been factored into the sale price of $5681 otherwise they should have priced it at $6681. Threatened to walk out and they finally agreed to take off $800 of the $1000. Still not happy but it is better than $1000. Shady!!!!!
We highly recommend Les Torpin at Robert Horne Ford. He was professional, knowledgeable, and friendly. He took the time to answer all my questions, and discuss my options with available packages on the Ford Explorer. Once we found our vehicle, he made the negotiation process easy and comfortable. Wow, the best experience we had buying a new vehicle. Thank you Les, and the great team at Robert Horne Ford.
My husband was in the market for a Ford Edge. We visited Robert Horne, after having a bad experience with another Ford dealership. We had Les Torpin helping us. Les was very personable, and great to work with. He went the extra mile, and found the exact car we were looking for, on the lot. We walked out in a few hours with a new Ford Edge. Renee in finance was also very nice, and great to work with.
To Robert Horne:
I understand your new car inventory showed a vehicle I saved. But spoke to your Ibelitsos Louie he told me that the owner was driving it. Which is fine and dandy it not my dealership. But I ask him if it was for sale and said yes that you should be back with it. Then I asked if how many mikes are on that truck, and if it was going to be sold as new if mileage was to sell as if it was used. He came back after several emails to him and fried me it was not for sale. That's fine to but your dealership sir is misleading coz it's still in your new car inventory! Is that really professionalism is done at your dealership Wow (Really) that is pretty sad. Like I told my family who bought the cars from Peoria ford just yesterday coz I advised them not to go to your dealership coz all there is was lies from Louie! Or yourself as an owner!
I took my vehicle in for a tear in the seam of the seat with 2x,xxx mi. Should be under warranty right? They looked at it said it was under warranty but the part had to be ordered. The new seat cover came in and i brought the vehicle in for repair. Well once they got it apart it wasn't under warranty any more and it needed a cushion too, which they happened to have in stock (how amazing). My warranty item turned into over a $600 bill. Bad scam.