Robert Horne Ford

Cal was great to work with, he let us know everything the truck needed. they also installed the speed sensor recall. It was also on time. truck needed. they also installed the speed sensor recall. It was also on time. More

This is the second Ford Edge I have purchased here in the past 13 months. My experience has been great on both occasions. I have also used their service department and have had a good experience there also. past 13 months. My experience has been great on both occasions. I have also used their service department and have had a good experience there also. It's just a friendly place to do business. I'm a 73 year old retired professional person and have had numerous dealings with car dealerships over the years and this ranks up there with the best. More

STAY AWAY --- Please find another dealership, do not shop here. I cannot begin to describe the horrendous experience I have had with this shop. While I think Tony is a nice guy, there have been inconsistenci here. I cannot begin to describe the horrendous experience I have had with this shop. While I think Tony is a nice guy, there have been inconsistencies throughout my experience with this dealership with regards to price, service, and overall expectations. Gilbert, had the nerve, to call me a "jerk", "pathetic" and "ungrateful" before hanging up on me. The Finance Manager, Mike I believe called me "paranoid" - I regret not cancelling the sale and walking out right then and there. Apparently I was supposed to be appreciative for them taking 4 days to take care of warranty work that was suppose to take one day. I will be pursuing all possible channels to report their tactics and treatment of me. And, if you are a woman, please take your business somewhere else. I was treated so poorly here it is beyond words. They are out for the sale, desperate for the sale, and do not care about customer experience or service at all. The GM from Hyundai, Steve is a joke. As the GM you have a responsibility to make things right, and he didn't even keep his word to take care of a detail on my new Edge when I returned for warranty work. They created confusion around vehicle and pricing, and I ended up with a vehicle without ambient lighting and 10-way seat adjustment despite being told that the package 205A was the same in 2012 as the 2013. I hate red but ended up with a a Red Edge. I was pushed and desperate, but never again. I cannot even enjoy my new Edge because the experience was so poor. More

We stop just to see the new Edge. the sales manager said he wanted to give us the value of our 2003 ford F250.He said he needed our keys .We had asked for our keys backed three times and we said we didn't w he wanted to give us the value of our 2003 ford F250.He said he needed our keys .We had asked for our keys backed three times and we said we didn't want to buy .We where rail roaded into buying .We where at the dealership for four hours.We end up with a ford explorer that we didn't even pick out.It is one of the cheapest explorers.It doen't have any thing we whated and NOT THE COLOR. WE are very unhappy the way we where treat and pressured into leaving with something we didn't want.I had called and talked to the Ford Company they said that they could not do nothing to help us ford. I guess they don't don't care about what people want just a sale. More

My new car came with a hard rubber steering wheel that I later replaced with one from a higher trim level. The stereo controls on that wheel did not work and other dealers said they would never work. But I later replaced with one from a higher trim level. The stereo controls on that wheel did not work and other dealers said they would never work. But I read about a dealer back east who had done this. So I contacted all the Central Arizona dealers to see if any would try. Some never replied, the rest said they couldn't do it or wanted too much to try. Scott Van Meter, the Service Director at Robert Horne said they would give it a shot. Less than an hour after my appointment, I was on my way with working steering wheel controls for $45. I think a lot of dealer service departments these days just want to focus on what they routinely do. It was very refreshing to find one that would tackle something out of the ordinary and still charge an extremely reasonable price. I was impressed not only because they could do this when other dealers said they did not know how but also that the Tech (I hope that's the right title) was so well educated in the complexity of today's electronics that he was able to do the unusual so quickly. More

This dealership gave me the worst experience ever, and I have bought many new cars. They were wrong about all of the rebates, overcharged me on doc fees and put warranties in the deal that we did not want. have bought many new cars. They were wrong about all of the rebates, overcharged me on doc fees and put warranties in the deal that we did not want. I would never trust these guys again. More

Everything was explained in detail. Dave makes you feel Everything was explained in detail. Dave makes you feel as though they want you as a customer. Work was done quickly. I've dealt wi Everything was explained in detail. Dave makes you feel as though they want you as a customer. Work was done quickly. I've dealt with Dave before and will again. Hal More

I brought my ford Econoline in to this service shop for repair on the starter. Six months later the starter fell out of the truck and destroyed the flywheel. They are refusing to stand behind their work. repair on the starter. Six months later the starter fell out of the truck and destroyed the flywheel. They are refusing to stand behind their work. The service manager took all of 5 seconds to begin telling me i was lying about the starter falling out of the truck and they left it with "Sorry, we work 30 days out,not our problem" More

Going to the Robert Horne Ford dealership in Apache Junction was the worst experience my wife & I have ever gone through.Ive never felt so angry and cheated in my life. We went in to trade our vehicle Junction was the worst experience my wife & I have ever gone through.Ive never felt so angry and cheated in my life. We went in to trade our vehicle in on something else, we were told we could recieve $8,500 for our trade. At this point we picked what we wanted, however the price sticker was not on the window so the salesman went inside to get a direct quote from the manager, seing as how the vehicle we were interested in was USED we expected the price to be close to our trade. Our salesman returned with the price, we had no way of knowing THIS WAS NOT THE PRICE that was on the non-existent sticker! Since our heart was set we traded our $8,500 vehicle for what Robert Horne Ford CLAIMED WAS A $12,999 11 YEAR OLD VEHICLE. So we spent our mortgage money to make up the difference, it wasnt until we returned home and found the vehicle we had traded & purchased for was only listed at $7,900 !!!!!! Yes, they lied....Now we all expect to get hustled to a degree, but this was a move the mafia would do! Every day I find someone to tell this story to, and even have a printout of the REAL listed price. They should be ran out of the valley and go to work for the mexican drug cartels, they would fit right in. Moby Prather More

We were treated extremely well. All our questions were answered and the deal we were offered was very acceptable. We appreciate the no sales pressure approch. We will deal with this dealership in the fu answered and the deal we were offered was very acceptable. We appreciate the no sales pressure approch. We will deal with this dealership in the future. You get the feeling your business is appeciated and they want you back. Sincerely Jan More