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Robertsons GMC Truck, INC. - Service Center

Wareham, MA

4.8
290 Reviews

290 Reviews of Robertsons GMC Truck, INC. - Service Center

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May 26, 2023

I have bought numerous vehicles from Josh over the years and the he is always great to deal with !! More

by DYCSUPER
Recommend Dealer
Yes
Employees Worked With
Josh Recupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Robertsons GMC Truck, INC. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 26, 2023

I had a terrible experience with them. the repair service was botched I had to have it towed in to fix it again the sales people were rude accusing me of having an attitude when I asked for More

by harryvet129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Stevenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Robertsons GMC Truck, INC. responded

Our previous response to you Mr. Ernst still stands true. I wish you and whatever dealer you choose to go to the best of luck. Take care and God Bless ------------------------------------------------------------------------------------------------------------------------ Robertsons GMC Truck, INC. responded publicly on 5/18/23 1:51 PM Hello Mr. Ernst, So first off .. let me sincerely apologize for the troubles you had with your truck. Certainly no one wants to deal with that, and we do our very best to try to either ensure it does not happen or we do what we can when it does. I offer you again the opportunity to sit down and discuss the matter and how we ended up here. I have all the diagnostic information that led to your battery replacement. A battery test is a pass or fail test .. yours failed. At that time there was no issue we could come up with on the starter. The starter operated fine and gave no indication of it being bad. So sadly .. there was no preventing the issue that arose with the starter. We got the vehicle in right away and Josh provided you with a loaner. An awful situation that we did the best we could to manage for you in a timely manner. So again .. I apologize for your inconvenience. We pride ourselves on how we treat our customers and enjoy relationships with them that for some have lasted almost 40 years. We try to go the extra mile for all involved. So to go over your points one by one .. Poor customer service: A loaner vehicle was provided, the vehicle was brought in promptly and fixed. Poor Diagnostic Service: The battery was tested and shown to have failed. Thus, it was replaced. The vehicle was then operating normally. Sadly, there is no real way to diagnose a bad starter if it is operating properly. It later failed and was replaced. Rude Managers: At no time will it be acceptable to treat our customers rudely. Our customers are what keeps us in business and we appreciate them and will help them whenever possible. However unacceptable treatment of our staff will also not be tolerated. Again .. I would love nothing more than to sit down and talk about this and invite you to get in touch. We feel there is no problem that we can't solve together. I wish you well and success in the future either way you decide to go. You get to decide where you go for vehicles and service and I get that. More importantly I don't take that for granted. Take Care, Jim

May 26, 2023

Tony is very helpful so is the whole Robertson's staff! I would 100% recommend to have your vehicle serviced there! More

by andrew@robertsonsgmc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Timilty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Recupero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Shanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cam Shanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Robertsons GMC Truck, INC. responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 25, 2023

Jim Timilty always comes through, his professionalism and knowledge is incredible. I highly recommend Robertsons GMC More

by BBLBUILDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Timilty
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 25, 2023

Love the staff at this dealership from sales to service. But here is the issue . On two separate occasions two different vehicles which are both under warranty were looked at with no issues found . Both veh More

by codycat72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Morrill
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2023 -

Robertsons GMC Truck, INC. responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.

May 23, 2023

Outstanding first class service. Work was performed as requested. I will recommend to others. Thank you. More

by Bob Pal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Robertsons GMC Truck, INC. responded

We cannot thank you enough for your wonderful review of Robertson's GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 22, 2023

Great Service Department. Kept in touch with how the progress was going and made suggestions to replace tires. More

by ZECCOFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Sellinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Saltalamacchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Robertsons GMC Truck, INC. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 22, 2023

Always a first class service center work done when said was supposed to be finished thanks More

by Baxter508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morrill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Robertsons GMC Truck, INC. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 19, 2023

You won't meet a better bunch of people at Robertsons! A true Family business.! More

by JOHN@ROBIES.COM
Recommend Dealer
Yes
Employees Worked With
Karl Torrance
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Robertsons GMC Truck, INC. responded

John, thank you for this amazing review! We really appreciate your business. Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com

May 19, 2023

Had a great experience and everyone was extremely helpful to help us get a new van at a time when we could not order one. When I arrived the van was clean, fuel of fuel and ready for me to drive home. Thank More

by mcrider
Recommend Dealer
Yes
Employees Worked With
Mike Shanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cam Shanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Robertsons GMC Truck, INC. responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Ali Robertson, Dealer Principal - ali@robertsonsgmc.com