Robinson Brothers Ford Lincoln Mercury

Since they day I bought my 2009 F150 XLT in Nov of 2009 from them its been a nightmare. 1. Went in for my first oil change and I would have gone to Allstar Ford due to I had all my service and tires don from them its been a nightmare. 1. Went in for my first oil change and I would have gone to Allstar Ford due to I had all my service and tires done on my 2003 and 2007 F150's and their price also service has been great. My 1st oil change with Robinson Brothers took 7 hours to get done. To me that was horriable and I paid more than I would have anywhere else. So lets get this straight I pay more than even another local Ford Dealer Allstar and it takes around 7 hours to do a oil change. Wow I should have never gone back there due to it was a warning sign of things to come. 2. Air sensors went out less than 1 year old Chad Lambert service writer and service manager said it was not covered under warranty. I called Ford and they gave me a claim number and said that is all the dealer needed to get the claim Ok'd with Ford. I ended up paying $250 then next week the next air sensor went out they apologized and fixed that one under warranty. Asked about the $250 and service manager and location manager were real rude to me. 3. Had a leak in my truck at 1 yr and 1/2 old and they said it wasn't covered under warranty. Cost me $450 to fix and then I had to replace padding which had mold on it and some minor parts which I filed a claim with my insurance company. My insurance company advised me to go to Allstar due to Robinson Brothers is not a preferred dealer for repairs and it sounds funny Ford would not honor their warranty. Went to Allstar and they fixed the problem and even fixed the problem Robinson Brothers charged me $450 to fix and it wasn't fixed correctly. Had no problem with Allstar getting everything fixed with Ford and in a timely manner. Allstar even put on new tires, changed my oil, and flushed my radiator in 1 1/2 hours. Wow Robinson Brothers has issues. 4. Then new car salesmanager called me up chewing me out due to I told Wes that I will never buy a truck from Robinson Brothers or him again due to the way Robinson Brothers has treated me. I just told him I will deal with Allstar Ford like I have on my other 3 Fords I bought and not deal with them anymore. Robinson Brothers has the worst Ford service I have ever experienced since I started buying Fords in 1997. Once you buy the vehicle from these bozo's you will not get any service. More

Nothing but lies from their service department. Bought a used car without noticing or looking for this one minor defect, which is unsightly and very costly and troublesome to repair. I talked to the used c used car without noticing or looking for this one minor defect, which is unsightly and very costly and troublesome to repair. I talked to the used car salesman the next day, and he acted concerned and convinced me to let their service department take a look at it to diagnose it. Service advised it would cost about $300 to fix. After reading the other reviews here which raise issues of fraud and lies, I want to share my story: They promised to investigate the problem just to be sure what was going on, that there wasn’t some larger problem. I think they lied about their willingness to investigate because within just a few minutes of dropping it off, they were leaving me messages stating they were done with the investigation. I don’t believe they even checked on it at all, because right after I dropped it off, I observed my car being moved to a faraway rear lot. Instead of investigating and offering solutions, they decided to blame-shift. They did not come right out and accuse me of causing the defect myself, but that is what they were strongly implying. “Somebody” did this, they said, and “very recently” – they were trying to let me know that there was no way I could prove that this had happened before I bought the car. They also advised that this defect was “not noticed” prior to sale, implying it was done after it was sold, which is untrue. I called service back and the guy who oversees the garage said my car had not even been in the shop AT ALL. I advised that I was already getting messages that it had been checked out, and he transferred me to the service manager, who claimed that it had, in fact, been checked out, and that he had decided not to do any further investigation, and that the fix was suddenly now going to cost $1,000 (which I took to mean that they didn’t want anything to do with it or with me). To top that off, while my car was parked there, “Somebody” busted the tail light for me. Needless to say, I’ll not be giving this dealership any more money in the future, and neither will anyone I know. More

I have had the stereotypical experience of mechanics mistreating women. I brought the car in for one problem and was told I was incorrect. It was something else. I allowed them to fix that second proble mistreating women. I brought the car in for one problem and was told I was incorrect. It was something else. I allowed them to fix that second problem for over $500 and then they called back, saying that actually, there is more to do, it's the original problem I brought it in for, and it will cost another $500. I understand that when working on cars, a mechanic can find multiple issues, but I feel like they lied in the first place and acted very cocky about it. The service rep said, "I don't know who told you that was the problem. . . " and claimed that the diagnostic connection was faulty and made all sorts of excuses, but in the end, they made mistakes and didn't admit it or try enough to make amends. To make matters worse, they didn't accept my check to pay TWICE what I expected because it was too large an amount, and I had to go to extra lengths to pay in a format acceptable to them. More

Although the sales man, Beau, was friendly, listened to us and helped us find the vehicle we wanted, the finance manager that we dealt with, Joe, was a (site will not allow) to deal with. He SCREWED up EVE us and helped us find the vehicle we wanted, the finance manager that we dealt with, Joe, was a (site will not allow) to deal with. He SCREWED up EVERYTHING. Then lost paper work i sent them on my trade in and became obnoxious about those papers as well. 6 weeks after purchasing the vehicle we are still trying to correct his paperwork screw ups. I thought calling the dealership manager and dealer would help. Absolutely not, they would not even return a call. If you are blessed enough to walk in a pay cash, the prices are good and the sales reps are friendly. If not, turn and run! More

this dealer ship had my truck three times and did not do the job correct . i told them the ball joint was makeing a noise and they kept telling me that it was the brakes , so the second time they said they the job correct . i told them the ball joint was makeing a noise and they kept telling me that it was the brakes , so the second time they said they fix the problem i got in my truck started it up and turned the wheel and the noise was still there . i then went and told the service adviser (Jim Hart ) who then went to get there machanic , he kept trying to tell me it was my brakes . i was told if i would bring it back they would fix it and get it squared away by Jim Hart . i did bring it back on 9-21-09 for the third time , but before i brought it in i took pictures and marked the ball joint that was the problem . there was no grease on the out side and inside of the boot around it . well, when i got it back this time they told me they cleaned the brake rotor and pads and that was the noise i was hearing . i then looked at the ball joint and now it had grease in the boot and all over around it . i then took pictures of this to show ford customer relations what was being done to my truck and to let them know of the fruad that was possibly being charged to them for the brakes . i do have the pictures to prove the dealership was out to deceive me . DO NOT DEAL WITH THIS DEALER THEY ARE NOT LOOKING OUT FOR YOU. More

i would not take anything to this dealer for repair. they had my truck for 2 months damages to my truck inside and out.i was yelled at treated like pure crap. to only fly from fl. backto this dealer for my t had my truck for 2 months damages to my truck inside and out.i was yelled at treated like pure crap. to only fly from fl. backto this dealer for my truck to break down less that 22 hrs later . after paying $3.200.00 dollars for repair. u can forget asking ford headquaters for help with this problem. i have a huge loss of wages. damage inside and out to my truck. more money has to be spent for repairs.i wound up with 2 thousand miles extra on my truck.i called the owner many times asking to speak to him about this problem and trust me he does not wanna have nothing to do with this . but yet let his service manger yell at u. and tell u are making up things and the proff u have u made it up. im so lost on that since i was on the road all night alone. and to arive to my home and to take a shower and off to the dealer . if anyone knows how to plese help me contact me at thelastchanceranch@yahoo.com More

NO CUSTOMER SERVICE. The service department is very MISLEADING. They told me the only way they could tell if a recalled part on my car could be replaced under warranty was if I brought it in. When they MISLEADING. They told me the only way they could tell if a recalled part on my car could be replaced under warranty was if I brought it in. When they told us it wasn't under warranty they asked if we would like them to repair it for $1700. When we declinied to have it repaired, they charged us $100 to release the car. At no time did anyone ever tell us that there would be such a charge. We subsequently found out that we could have called a 1-800 number to get the same information on the warranty. This was simply a ploy by Robinson Brother's to get our car in there so we might let them fix it. Also, the owner, Chip Robinson, did not return any of my phone calls. All the employees that I tried to resolve the problem with were very rude and saracastic. And Ford wonders why no one wants to by their cars... 1. Quality 2. Customer Service More

Dealer quoted a price on my trade then when I wanted to order one backed out saying it (the trade price) was only good if I bought a vehicle on the lot. He did not have one on the lot that I wanted (color order one backed out saying it (the trade price) was only good if I bought a vehicle on the lot. He did not have one on the lot that I wanted (color and options) that is why I wanted to order one. I will not deal with them in the future. I do not recommend that you do either. More