Rochester Chevrolet Cadillac

I stopped in, upset, to discuss a warranty issue for which they'd recently seen my car and found nothing wrong with it. Upon talking to Marcus, in the service dept, found out that the information that w which they'd recently seen my car and found nothing wrong with it. Upon talking to Marcus, in the service dept, found out that the information that was relayed to them from the dealership I bought the vehicle from was completely wrong. This caused the mechanic to waste time trying to find a nonexistent problem! Marcus then spoke with the mechanic, whom he convinced to ride with me to listen to the noise because although he looked at it 3 times, I was saying it was something different. We didn't even make it out of the parking lot and he heard and knew what was likely wrong! Apparently, there had been previous work on the vehicle, (which wasn't disclosed to me before buying) and they didn't get a bolt tightened down causing the klunking noise. The issue was resolved the following day. Great customer service from Marcus! He is the reason I will go back there to have all of my vehicles serviced. Thank you for believing me and not dismissing me as a "dumb woman". (sadly, it is still a thing in this day and age) More

Fast friendly service that was priced competitively. Found it convenient and easy to schedule On Line Service. Met with Friendly and informative customer service advisor all the way through. Found it convenient and easy to schedule On Line Service. Met with Friendly and informative customer service advisor all the way through. More

My experience with Rochester Motor Cars is always first class and very professional, Both in Service and sales class and very professional, Both in Service and sales More

Great dealership Great people to work with ! Had an issue with my truck when i got home with it. I called them they told me to bring it back ! Went back and they took care of it in a short time Had an issue with my truck when i got home with it. I called them they told me to bring it back ! Went back and they took care of it in a short time ! More

We had the best experience at this dealership. They were helpful but not pushy. They took the time to answer all of our questions. Our sales person, Floyd was great! We will definitely come back a They were helpful but not pushy. They took the time to answer all of our questions. Our sales person, Floyd was great! We will definitely come back and will recommend this dealership to others. More

It was a pleasant experience and everyone was very kind and helpful ok thank you and helpful ok thank you More

They changed the oil in my truck. It is working great. Thank you very much for accomplishing this task It is working great. Thank you very much for accomplishing this task More

Traveled 10 hours to buy a 2021 escalade that was supposed to be in perfect shape. Get there and theres a couple deep scratches. After sitting there for 4 hours when everything was already pretty muc supposed to be in perfect shape. Get there and theres a couple deep scratches. After sitting there for 4 hours when everything was already pretty much handled over the phone, Salesman PATRICK tells me rather than waiting here, take it home, get 2 estimates and we'll reimburse you so you can have it fixed and get it the car back home. I asked him to put it in writing for me and he said sir we will make it right you have my word. So I get back home to MI, get the estimates and now that dealer is saying never mind were not paying for it so I'm screwed. DO NOT TRUST THESE PEOPLE ARE SCAMMERS. They see you coming from out of state and take advantage of you get your money and then LIE. More