Rochester Volkswagen

This dealership is insanely and obscenely dishonest. They were caught on a hot mic in my vehicle with my dashcam in my windshield, trash talking us, saying very foul, disgusting things about other cowor They were caught on a hot mic in my vehicle with my dashcam in my windshield, trash talking us, saying very foul, disgusting things about other coworkers, especially the service advisors We were so uncomfortable by what we heard. We did not want to go back to the dealership for warranty work Their technicians damaged their steering column cover and decided to use a heat gun to try to fix it instead of replacing it, so when they went to put it back on, it has been crooked and lopsided, and every time they went in that steering column to service it, it was messed up even worse, so I had to pay out of pocket to have a new column cover over $200 worth of work done to have that fixed at a different dealership, and then Volkswagen cares got involved, and they said Sean Farrell felt bad and wanted to reimburse me out of pocket for those charges, but would not initiate that directly with them. Sean Farrell asked that I gave him a call, and then for the last week he was dodging my phone calls until today. He got on the phone, he was not happy to be speaking to me, and he pretended that he never said it, leaving me completely dead in the water with a dishonest dealership with unethical business practices. If you are paying out of pocket for work to be done, they’ll fix it. But if it’s warranty job because it’s a flat rate payment from Volkswagen, they don’t wanna deal with it and they’re going to lie and they’re gonna pretend they don’t know that the issue exists. They are liars. They are thieves and they are con men. They are owned by Rochester Toyota, so don’t go there either. The general management of this dealership should be embarrassed More

The best experience at a dealership I’ve ever had, hands down! Not only was jimmy kind and patient but extremely knowledgeable. On our test drive he made sure I knew everything the vehicle had to offer and down! Not only was jimmy kind and patient but extremely knowledgeable. On our test drive he made sure I knew everything the vehicle had to offer and all its safety features. I will never go to another dealership ever again! They made purchasing a new vehicle so easy and with zero stress. Thank you jimmy and Rochester Volkswagen! I will be recommending you to everyone I know!! More

I worked with Jimmy Breitmaier ten years ago when I bought my 2017 Tiguan. He was helpful and confident with the product. Ten years later, I was toying with the idea of a new car and low and behold, Ji bought my 2017 Tiguan. He was helpful and confident with the product. Ten years later, I was toying with the idea of a new car and low and behold, Jimmy Breitmaier was at the same desk he had worked 10 years before. He and I worked out the particulars and He went way out of his was to find the color I had chosen. I am a proud owner of a 2026 Taos. Thank you Jimmy Breitmaier. Liz Dickinson More

Bobby Jeffrey and several other's were a pleasure to work with. I appreciated their no xxxxxxxx approach in going above and beyond helping me find a new reliable daily driver. with. I appreciated their no xxxxxxxx approach in going above and beyond helping me find a new reliable daily driver. More

Super helpful and super friendly. Bobby Jeffrey was great to work with. We came in planning to do a couple of test drives with no intention of buying that day, but he (and his team) m Bobby Jeffrey was great to work with. We came in planning to do a couple of test drives with no intention of buying that day, but he (and his team) managed to put together such a perfect deal that we simply couldn’t walk away. More

Most comfortable, stress free time in a new car purchase. Most politest staff to negotiate with. All very polite with no sales pressure. Most politest staff to negotiate with. All very polite with no sales pressure. More

I had the pleasure of working with Bobby Jeffrey. He made this purchase easy and enjoyable. I would highly reccommend him. It was by far the easiest car buying experience. He made this purchase easy and enjoyable. I would highly reccommend him. It was by far the easiest car buying experience. More

I had the pleasure of working with David Poulin a couple weeks ago. I want to thank him for helping me find the perfect atlas because I know I was not easy to work with little picky you might say . But he f weeks ago. I want to thank him for helping me find the perfect atlas because I know I was not easy to work with little picky you might say . But he found one with everything that I wanted. Great experience so happy I came in that day More

We spent the first half of my son’s April break hunting for his first car and spotted a 2013 Jetta GLI listed by Bobby Jeffrey on our last night in NH. We messaged Bobby and within minutes we had an appoin for his first car and spotted a 2013 Jetta GLI listed by Bobby Jeffrey on our last night in NH. We messaged Bobby and within minutes we had an appointment set for the next day. When we arrived Bobby greeted us right away gave us time to check everything out. My son was sold immediately, the car was true to the listing and honestly even better than I had expected. From start to finish, this was one of the best car-buying experiences I’ve had. Bobby made everything easy, quick, and stress-free—and the car was exactly what my son had been searching for all week. Huge thanks to Bobby and the Rochester Volkswagen team! More

Bobby and the team made it incredibly easy and pleasurable to buy our new Jetta! pleasurable to buy our new Jetta! More