Rock Hill Nissan

Just a little heads up Rock Hill Nissan will mess you out every dollar they can...Sold me a Platinum Reserve Titan first one wouldn't crank after 900 miles. Now the Truck came with 3 oil changes they sold me every dollar they can...Sold me a Platinum Reserve Titan first one wouldn't crank after 900 miles. Now the Truck came with 3 oil changes they sold me 10 more on a prepaid deal... Now I was informed last time i was in that this was the last one of my 10 and the 3 that came with the truck expired... So instead using my 3 first they used my 10 prepaid and let the three expire.. Think this was the plan (I do )..how can I get the prepaid before the ones that came with the truck that's just crazy.. You been warned stay away from this place unless you like being messed around... And on top everything they loose there resale value faster than any brand on the market today... please share this to all your friends so they know to stay away from these scammers .. Got South Carolina consumer Affairs looking into there shady deals.. Called back in to keep me from going to a lawyer.. they played with the Numbers now they telling the BBB i traded the first junk back to them NO it wouldn't crank and you played with the numbers to screw me and Nissan More

I value Rockhill Nissan Service. I have been going there 7 years. It’s always very clean. Very chill. This morning I experienced quality Customer service from Gilbert at service de I have been going there 7 years. It’s always very clean. Very chill. This morning I experienced quality Customer service from Gilbert at service desk. This place really does what it takes understand customer service. Thanks to Sam & Ryan. I will continue to keep going there. But most of all. A great big Thanks to Deianna at the Help desk. Not only did she stay on top of my needs. She was a pleasure to chat with. Which is hard these days as everyone has their face in a phone. She took the time to engage is a rare conversation that doesn’t exist anymore. That tells me a lot about Rockhill Nissan for a women like her to be there you are a blessed dealership. She’s a rare find. She made this Customer smile. That’s more of what dealerships need. 100% 5 stars for the Service performed today. Thanks all that helped. More

Gilbert Suarez is a wonderful service advisor. This is the only time I have visited anywhere for service that I was not treated as incompetent by staff. The thorough video by the technician was al This is the only time I have visited anywhere for service that I was not treated as incompetent by staff. The thorough video by the technician was also very pleasant. Would absolutely recommend this dealership and specifically Gilbert to anyone looking to service their vehicle. More

I never write reviews, but did want to give this place the credit they deserve. I worked with Rock Hill Nissan to help my daughter buy her first car. I negotiate pretty hard and also am pretty strict abou the credit they deserve. I worked with Rock Hill Nissan to help my daughter buy her first car. I negotiate pretty hard and also am pretty strict about privacy and credit inquiries so have some tighter rules I operate by. This place was very respectful of that which I appreciate. We also had to redo some paperwork that was our fault and they worked with us being very courteous and patient throughout the process. Every person we talked to starting from sales, finance, back-end administration and through management was a class act. I’d buy another car from this place in a heartbeat. More

I had the pleasure of working with Kristian. The best decision ever. He answered all questions regarding the process, he was patient and very diligent about his providing quality service. I waa The best decision ever. He answered all questions regarding the process, he was patient and very diligent about his providing quality service. I waa referred to him by another customer and I must say , I am pleased with my purchase of my new car! More

Purchased a used vehicle from Rock Hill Nissan on May 30th, 2025. Today is August 29th, 2025 and we still do NOT have a TITLE in hand. After the first month without the title, we went to the DMV to g 30th, 2025. Today is August 29th, 2025 and we still do NOT have a TITLE in hand. After the first month without the title, we went to the DMV to get a copy. DMV stated that their records had the title listed as "Engine Blown, Vehicle Returned to Dealership," stating it was not in our name. Dealership said this was "not their fault, but they'd fix it." It's been almost 90 days and I still have no title. Records sent to me from the owner show that the title was not processed until July 30th. That is 60 days post-sale. "South Carolina Code § 56-19-370 (state law) - licensed dealer who sells a motor vehicle must deliver a valid certificate of title to the buyer within 45 days of the sale." This same vehicle experienced major issues less than two weeks of owning it. Called dealership the moment the AC broke and the Sales Manager Jamin said "I'm so sorry! Bring it in tomorrow morning for a VIP appointment at 7am and we'll make this right." Apparently "make this right" means, "we actually won't call you for three days." After being reassured that they are inspected and have "the best warranty in the business," we learned that the air compressor EXPLODED and had metal shrapnel flying around the AC tubes and needs almost 4K in repairs. After I asked how how extensive of an inspection they do, the Service Manager told me "It would cost us too much money and take too long to do an inspection like that." If you're considering Rock Hill Nissan - DON'T. They fluff their reviews online to hide the bad ones. Check out recent google reviews, Yelp reviews, and PLEASE look at the BBB complaints. There are MANY! More

I recommend Valerie Brown to be your sales person. She is best and friendly you can trust her. She is best and friendly you can trust her. More

Very poor communication. Had to call dealership on multiple occasions to find out status of loan process. Salesman Tony L. Would not return my calls. The dealership has mis Had to call dealership on multiple occasions to find out status of loan process. Salesman Tony L. Would not return my calls. The dealership has misleading advertising and will try and convince you they are going to make you a over the top . Was told on at least two occasions that Salesman Tony was off when he would call back a few hours later. Waited two days, then sales manager said he would work on the deal himself , never to call me back either. Very poor management and even worse communication skills. Would not recommend buying a mouse trap from this dealership. Total Smoke and Mirrors dealership. Stay away from this deceptive practices of this dealership. More

Excellent communication and prompt answers to all questions. Linda went above and beyond. There was no sense of pressure or being rushed. When I had questions even after the sale was completed, Linda questions. Linda went above and beyond. There was no sense of pressure or being rushed. When I had questions even after the sale was completed, Linda returned my calls promptly and researched the information that I needed. Highly pleased with the dealership and the car we purchased. More