Rock Honda

There is nothing good about this dealership. The service personell are slow to respond. Very rude. They seem just to care about getting rid of the customer. This dealership was one of the best a year ago. I personell are slow to respond. Very rude. They seem just to care about getting rid of the customer. This dealership was one of the best a year ago. It seemed to have gone bad eversince they moved to a new location. More

The sales tactics of this dealer were just plain DECEPTIVE. First, I got sucked in this stealership with an "internet price" that was below invoice. This quote was given to me by Oly Garcia. Word DECEPTIVE. First, I got sucked in this stealership with an "internet price" that was below invoice. This quote was given to me by Oly Garcia. Word of advise, if you receive a quote, make sure the price is including destination charge. He then added that figure after we got there. He seemed a friendly guy, told me stories to make me feel comfortable. Next, they were low-balled me on my trade. All kinds of excuses were given to me including they were just going to sell my vehicle to auction. I had an '01 toyota sequoia LIMITED fully loaded with 105k miles, and I got offered $4k!! Ridiculous!!! Next, after we were back and forth with my trade in nego, fat cat manager came to table and started to throw me ridiculous numbers for monthly payment. I thought I had a sticker on my forehead that says "stupid" because he thought I cannot do math! I will never come back at this stealership, and I will tell all my friends and family the same thing! If you are reading this review, look elsewhere and make sure you do your homework/research before buying. Make sure price quoted to you is everything plus tax and license. More

Al gave us the best price for our 2012 Honda Odyssey EX-L with RES. Very nice guy. No pressure and seemed very honest guy. We had a very pleasant experience. Would definitely recommend Al and go back for our with RES. Very nice guy. No pressure and seemed very honest guy. We had a very pleasant experience. Would definitely recommend Al and go back for our future Honda. More

I took my car for an oil change and free tire rotation offer from Rock Honda. I must say the new location is very cozy. That's about all I can say about my good experience with this dealer. I felt my ca offer from Rock Honda. I must say the new location is very cozy. That's about all I can say about my good experience with this dealer. I felt my car bumpier and noisy after the service. I took my car back and asked if they had re-balance my tires properly after rotation. I am 50 years old and have owned many cars new and used. I was told the importance of re-balance the tires during each rotation because each tire wears differently. I never expected that the service did not include tire balance. At minimum, I should have at least given the option if that was extra for customer focus and safety sake. But they never did that. The service manager came out and asked me a whole bunch of 'did i do this and that'questions which really annoyed me, making me feel like I did something wrong and was there to take some advantage. Then he said that my 1 year old tire was already bad. OK, I am not a mechanic. It would be nice if I could be briefed about my tire condition when I first picked up the car. Both my family cars are Honda and I owned more Honda several cars before. There is good quality in Honda that I give a lot of trust and peace of mind. Not anymore, thanks to this experience. I just traded the car today for a Nissan. It was a 5 year 64K miles car traded for $14K; not bad price at all. I will soon get rid of my other Honda not that they car has any problem. But when it does, I would be very reluctant to see the service department again and I feel stupid not to go to the nearest dealer. I know I am not all rational in making my decision. I still love Honda; may be my love will come back in my next round of purchase a few years down the road. More

There new location is a inconvenience to me now. I work in Ontario and before I would just get on the 10 and was there in about 20 minutes. Now I have to go all the way up haven in Ontario to catch the 210 in Ontario and before I would just get on the 10 and was there in about 20 minutes. Now I have to go all the way up haven in Ontario to catch the 210 . Today I headed there at 4:30 to get an oil change & was turned around with the reason that they were closing and it was only 5:30w. They also said they didnt have enough techs. More

Missing keys. They gave me only one master key with my Missing keys. They gave me only one master key with my new Accord but I am supposed to get two master keys and did not know until I met a service guy Missing keys. They gave me only one master key with my new Accord but I am supposed to get two master keys and did not know until I met a service guy for my key service from a different Honda dealership. They refused to give me the second key for free. They expect me to pay for their mistake. Sathees More

I have been taking my families vehicles to Rock Honda for service. we purchased two new Honda's from them as well. Jim Boyd and the service department have always been very courteous and professional. thi service. we purchased two new Honda's from them as well. Jim Boyd and the service department have always been very courteous and professional. this goes for the sales department as well. one morning i was on my way to work. i had contacted them because my vehicle had started to make a strange noise, they told me i could come right in. i brought in the vehicle, they provided me with alternate transportation and got me on my way. The service advisor called me that afternoon let me know what the problem was and that it would be ready later that day. i picked up my vehicle later that evening and had everything explained to me. i really appreciate how quick they were able to get me in and on my way. i will continue to use rock honda for my service needs and will definately continue to reccomend this dealership. More

I dont recommend rock honda. Rock Honda takes advantage of people.They tell u one thing , then it is another. When U question them they give u a different answer to what the question is. once u sign the co of people.They tell u one thing , then it is another. When U question them they give u a different answer to what the question is. once u sign the contract they call u back with a different interst rate at apprmtly 1-2 wks later. More

I had a fantastic experience at Rock Honda purchasing my Honda Fit. At the time when EVERY dealer was marking the car up I received a substantual discount!!! I walked in, did the paperwork fast and was out Honda Fit. At the time when EVERY dealer was marking the car up I received a substantual discount!!! I walked in, did the paperwork fast and was out in a Jiffy! Rock Honda is FANTASTIC! More

I find my story is much like the one I read. Ali Razza (I think) quoted me a car took me out to it and it wasn't that one. Then I showed him my print out. We walked around for a good 30 min. We couldn' (I think) quoted me a car took me out to it and it wasn't that one. Then I showed him my print out. We walked around for a good 30 min. We couldn't find the car in the color I wanted. I decided I could just take the silver one. I told them I had 15k of the 22k. I was going to use get a cashiers check from the OCTFCU credit union. The sales manager drone told me they were required by CA LAW (yeah that is the lie, called it an S30 or something) to run this check on you. It requires your social sec card. By the looks of the neighborhood you don't want you social security given away to anyone. It look like illegal alien barrio. Chances are you SS# could get sold based on this sales managers unethical lying. I wound up writing a personal check for a 1yr old Honda at their competition. Guess what, no S30 background check. I was also told by a Autobuyer program that many Metro Honda told them that people go to Metro after getting a bad feeling from Rock Honda. That would explain why I see about a dozen cars every morning on the 57 from Metro, maybe one from Rock. More