Rock Honda

I wrote the review below, but I am unable to retract or edit it, so after working with the dealership I have had a change of heart. To be honest, the smoking and cussing of the salesmen thing still stands edit it, so after working with the dealership I have had a change of heart. To be honest, the smoking and cussing of the salesmen thing still stands, but they have worked very hard to please me and my wife, our CR-V has been in and out of the shop with TPMS problems, and they have facilitated us to our liking, providing a rental car, and fixing some earlier service related problems. The service guys are easy to work with, they take a long time, but are nice and down to earth. I dont know if I would buy another car from them, I think you can find a better price, but their service is really good, compared to others in the Inland Empire. More

My wife needed a new car, so we decided to shop around, we liked the CR-V and went to Rock Honda because they had the one we liked. The sales man was nice, and for his sake has continued to be nice to us, we liked the CR-V and went to Rock Honda because they had the one we liked. The sales man was nice, and for his sake has continued to be nice to us, but on the other hand the rest of the staff was completely unprofessional and rude at best. The sales manager and other salesmen smoked right were you walk in to the show room so you have to walk through a could of smoke, they cussed all over the place like it was nothing. Part of the arrangement was they would throw in a bike rack, we agreed. When it came time to install the rack, they said they couldn't do it because it was a two part option, and they only "promised" one of the two parts. After serious arguing with the sales manager Henry Becker, I conviced them to hold to their agreement for a bike rack. The serive department took 4 hours installing a roof rack and bike rack that clips on, (I bought another one online and installed it myself), completely incompetent and unprofessional, almost at a hostile atmosphere. If they dont get the deal they want they make you wait, and wait, and wait. While we were arguing about the bike rack, the sales manager said he was talking to the dealership owner, but really he was smoking outside. We spent 2 of our vacation days at the dealer while they fixed the problems with the car that they caused, half of it was waiting around for an answer. I would never reccomend this dealership, and I will never use them again. They promised free oil changes, we never recieved them, they hassle you about every little price, and were rude in the negotiation process, had I known about this site before going to the dealer, I would have gone some where else. I will for any service calls and so on. More

Promised to hold a vehicle for me. I took a day off work, drove 55 miles, and arrived only to find out they'd sold or transferred it off the lot, (no one was sure). They were totally unapologetic, and work, drove 55 miles, and arrived only to find out they'd sold or transferred it off the lot, (no one was sure). They were totally unapologetic, and said - "That's the way it goes - this is business." The salesman who made the bogus promise is Brandon Szymanski - do not trust this individual, (or any one else there for that matter). Truly a bad experience. Stay away from Rock Honda. More