Rockland Chrysler Dodge Jeep RAM

Immoral and unethical Whatever you do, please stay far away from this dealership. They are absolutely horrible. A year and a half ago, I bought a Jeep Renegade from them. Whatever you do, please stay far away from this dealership. They are absolutely horrible. A year and a half ago, I bought a Jeep Renegade from them. Within the first 2000 miles I started to have serious issues with the car - the RPM's would rev high but the car would not accelerate. When I brought the car in for service, the first repair they made was to replace the transmission. You do not replace a transmission on a brand new car with less than 2000 miles on it. If that is what needed to be done, the car should've been replaced. Replacing the transmission did not solve the problem. The RPM issue kept happening. Eventually I was told that it was a computer issue and the computer just needed an update. If that was the case, why were they so eager to replace the transmission? So they did the update, and the problem kept recurring. The bottom line is that they kept putting myself and my family back into a vehicle unsafe for the road. After the problem resurfacing multiple times, and their inability to properly diagnose and fix the problem, the car officially qualified as a lemon. Yet Chrysler refused to buy the car back, and Rockland Jeep refused to advocate on behalf of their loyal customer (the Renegade was the 2nd car I purchased form them). I needed to retain a lawyer and take them to arbitration. Still they refused to do the right thing. It was not until one day before the hearing that they finally agreed to take the car back and refund my money. Flash forward to this past week. On Saturday I brought my 2014 Jeep Patriot in to sell back to the dealer (they had contacted me a few times to purchase my vehicle). We settled on a price and I was told to come back in on Monday with the title and they would cut me a check. When I arrived on Monday afternoon, we began the paperwork. After almost an hour, they informed me that I needed a lien release letter. Why did they not tell me that I needed that on Saturday? Because the people there are incompetent!! Finally, I had to make the suggestion that we should call Wells Fargo and have them fax over the letter. These people buy back cars every day and they couldn't figure that out! They couldn't even figure out the right phone number to dial to call Wells Fargo. Once we were on hold, the saleswoman (Shannon) that was helping me told me that she was going to leave me with another saleswoman because she had other customers to help. What kind of customer service is that? You do not leave a customer that you are helping to assist other customers!!!! After almost an hour and a half, and this still not being resolved, I began to lose my patience. I demanded my keys and title back, and I told them that I would get the letter and be back on Tuesday. At this point, because I was a bit aggravated, the sales manager, Ed Vega, came over and told me to bring the letter in and "they would consider buying back my car". So after I patiently waited almost an hour and a half, the sales managers response to my frustration was to threaten me to nullify the deal that we had already agree to. When I showed him that I had signed paperwork that amounted to a legal contract, he basically shrugged his shoulders and walked away. I did go back on Tuesday and they did complete the buyback. They really had no choice since I had a signed contract, but the fact that they threatened me to cancel a deal (in which there was a signed contract) because I was frustrated by their incompetence shows that they are an unprofessional, immoral, and unethical dealership. I should add that because I had to return to them on Tuesday, I had to cancel my appointment for that afternoon, which caused me to lose out the non-refundable money that was spent. If you live in the Rockland County area, and are interested in buying or leasing a Jeep/Chrysler/Dodge/Ram, do yourself a huge favor and stay far away from here. Go to Ramsey, Goshen or Warwick for your car. I, for one, will never purchase another vehicle from Rockland Jeep!!!! More

Mr.Ed Vega-Superior Service If you go to Rockland Jeep You want to meet Mr.Vega. A true Professional and he listens....He teamed me up with a TOP NOTCH Sales consultant Sam Burg If you go to Rockland Jeep You want to meet Mr.Vega. A true Professional and he listens....He teamed me up with a TOP NOTCH Sales consultant Sam Burgos. Sam-went Above & Beyond to assist me with my car lease. Mr. Vega & Mr. Burgos made it happen and together with Mr. Mike LaPorta, 3 hours later I drove out yet another lease from this dealership. They are Rockland Chyrsler's Jeep Dealership DREAM TEAM. While in the dealership, another sales consultant Chrystal, assisted Mr. Burgos, allowed me to use her computer to retrieve documents, and in between, her follow up with her own clients and calls were professional, kind and informative. Her interactions with her clients, of which were not easy, were on point!! She along with Mr. Vega(who really turned things around for me) Mr. Burgos, Mr. Laporta are definitely THE FAB FOUR of the dealership....if you need a car.... run don't Walk to ask for one of these 4 More

Amazing! This by far was the best experience I’ve had with a sales consultant! The whole time I felt confortable and James really knows so much! I highly recom This by far was the best experience I’ve had with a sales consultant! The whole time I felt confortable and James really knows so much! I highly recommend him and this dealership! More

Unskilled mechanics, Liars, No Respect Never go there! I have been complaining about a sound I am hearing from the front passenger side. They kept telling me that they don't hear it. After almost a year of I have been complaining about a sound I am hearing from the front passenger side. They kept telling me that they don't hear it. After almost a year of bringing it back for this, I ask to go on a test drive and then the mechanic tells me"Oh yeah I hear that". So they kept the car for 3 days and told me it was fixed. I pick the car up around 5pm on a Saturday. Drove it home only to find that they did not fix it. Call and let them know and that I was bring the car in on Tuesday. No courtesy or rent a car. They told me that if the repair was under the coverage, that they would pay for the rent a car. So they changed the stabilizer bar and that wasn't it.So after 4 more days they tell me they found a small amount of fluid from my shock in the strut, but that is not covered under my plan and wanted to charge me $750. I found my coverage receipt and called them up to find out that my struts are covered under my plan. I then asked if they even called to see if it was covered. NO THEY NEVER CALLED. He said that any inquire into my plan gets add to my folder. Liars! Thieves! And then refused to pay for the rent a car. So a total of 7 days having my car and then was told "it's hard to find out what it is making that noise". No kidding, but that is your job to know. The manager is so inept that he doesn't even know about the coverage that they sell. Then telling me that I need to have that coverage for them to pay for a rent a car. Talking to me with that attitude of superiority and yet him knowing nothing about the coverage. I had to keep my cool as I was about to blow up but caught myself. So I asked for the coverage I bought from them as I wasn't sure where I had put the original. She was to email the coverage. Never got it. Well I found it anyway and it says that I was covered. I hate going there. NO ONE Should, If you have bought a Zurich plan, you can go to any mechanic and they will pay them by credit card. Do yourself a favor and never go back to this car dealership. They suck... UPDATE: They called me and did apologize. After actually calling my coverage plan (Zurich), they found out that I do have rent a car coverage and got that paid for me. They then offered me to bring the car in to change the struts. Which I do not believe is the problem, so I have made an appointment with my local Mechanic to find out what is the problem and Zurich will pay them for the repair. So after putting me thru xxxx with this screw up, it cost them nothing! They didn't even offer to pay for the extra insurance I bought. $11.99 a day for 4 days. So this review will stay here. If I can avoid going back to this dealership, I will. More

excellent service fantastic service! javier was enthusiastic and knowledgeable, so supportive! i’m a jeep girl for life!! he was available for questions and showed me a fantastic service! javier was enthusiastic and knowledgeable, so supportive! i’m a jeep girl for life!! he was available for questions and showed me all the features i needed. many thanks to chris dooney for all his patience and support:) More

Excellent Service Fausto was a pleasure to deal with. Professional, courteous and hard working. It was refreshing to work with a dealer who was honest and explained eve Fausto was a pleasure to deal with. Professional, courteous and hard working. It was refreshing to work with a dealer who was honest and explained everything I needed to know every step of the way. I would highly recommend. More

Tyrone Rasheed He was the best we loved working with him the car is working well also thank you all . If we ever need a car or service we will Return. Thanks He was the best we loved working with him the car is working well also thank you all . If we ever need a car or service we will Return. Thanks again The rasheed's More

Rockland This place was amazing! Javier was the man. Gave me a great price and great service. I would also like to say thanks to GM Chris Dooney that helped us This place was amazing! Javier was the man. Gave me a great price and great service. I would also like to say thanks to GM Chris Dooney that helped us with the price. Great dealership! More