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Rockland Chrysler Dodge Jeep RAM

Nanuet, NY

4.6
5,546 Reviews
Mission Statement: To be an innovative leader, totally committed to customer satisfaction, employee satisfaction, integrity and teamwork. Rockland Chrysler Jeep Dodge provides the residents of Nanuet, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 60 Route 304 or call us at (888) 435-3041.
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60 NY-304

Nanuet, NY

10954

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Showing 5,546 reviews

July 10, 2012

Our experience was good. Our salesman Chris was patient and knowledgable. Dante presented the paperwork so that it was easily understood. We are very happy with the Jeep Liberty we purchased. More

by Capayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dante Odoardi
Jul 18, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for taking the time to leave this feedback regarding Chris and Dante. They're a pleasure to have on our team. We look forward to being here for any of your vehicle needs. Sincerely, Vincent P. Odoardi General Sales Manager

July 04, 2012

We have previously purchased 4 Jeeps from this dealership, and found the quality of the cars superb, and the service department terrific. Responding to a letter from Vincent, se met with John, de More

by judithHmartin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Odoardi, Dante Odoardi
Jul 17, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Dear Judith, It's always a pleasure working with you and your family. We're happy you've gone with a 4th Jeep, tons of fun! Thanks again for taking the time to leave your feedback. Remember we're here for all of your vehicle needs. Sincerely, Vincent P. Odoardi General Sales Manager

July 03, 2012

Barry did a great job. He really helped me choose a car that I love. I have had many jeeps. I had been alittle unhappy with rockland jeep a few years ago and Barry changed my mind. I am happy with my new j More

by mcooney28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 03, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Congratulations on the purchase of your new Jeep! I’m glad you had such a positive experience with Barry. We have made many process and personnel changes in order to uphold the best possible customer experience. We at Rockland Chrysler Jeep Dodge know as a consumer you have many choices and we appreciate the second opportunity. Thank you so much for taking the time to write this review! Vincent P. Odoardi General Sales Manager

July 03, 2012

I dealt solely with Don Smith almost entirely via phone. I was looking in the Tri-State area for an AWD Charger, which was not available in my area of New Jersey. Don was ALWAYS courteous, very knowledgeab More

by NewJerseyMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Smith
Jul 03, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Congratulations on the purchase of your new car! I’m glad to hear about your great experience here at Rockland Chrysler Jeep Dodge. We know you have many choices, especially since you live in New Jersey, and we’re happy to have had the opportunity to serve you. Our dealership actually services many New Jersey customers, like yourself, so we are very familiar with handling the motor vehicle paperwork so that it is seamless for you. As far as you being a woman…that shouldn’t matter at all! Actually, the dealerships that don’t realize that fact don’t deserve your business! Thank you so much for taking the time to write this review! Vincent P. Odoardi General Sales Manager

June 30, 2012

John was pleasure. He worked very hard trying to find the car we wanted.. The car was delivered as promised ,it was a great overall experience. I will recommend John and the dealership very highly. More

by Jimtheo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 03, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Congrats on the purchase of your new car! I’m glad to hear about your positive experience with John Pags! He is our top salesperson month in and month out. We appreciate any recommendations you can send our way! Thank you so much for taking the time to write this review! Vincent P. Odoardi General Sales Manager

June 29, 2012

Visit started out great. Eventually ended in the old Bait and switch. At least they refunded my deposit without any problem. Never going back to them ever again. More

by ditty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Derrick Brickhouse, Jeremy Booth
Aug 20, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Rockland Chrysler Jeep Dodge wrote on 6/29/2012 2:06:15 PM: My Dealership participates in the DealerRater Certified Dealer Program. Here at Rockland Chrysler Jeep Dodge, we are actually Dealerrater.com's dealer of the year. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Warren, our Sales Manager, will be contacting you shortly to discuss a resolution. Thank you for your patience. -----------------------------------------------------------------Rockland Chrysler Jeep Dodge wrote on 6/29/2012 4:52:03 PM: Warren has tried contacting you via telephone to resolve this issue. Please call him at your earliest convenience. ----------------------------------------------------------------- Rockland Chrysler Jeep Dodge Public Response: I understand your frustration in regards to the situation; however the term “bait and switch” is not relevant in this instance. After speaking with Jeremy, it is my understanding that the confusion began while Jeremy and the customers were walking the lot to look at different colors on the Grand Cherokee. Jeremy directed them to a white Grand Cherokee so they could see the color of the car without opening the vehicle or going over the options that particular vehicle was equipped with. Unfortunately, the customer was under the assumption that was the vehicle we were going to be selling them. After receipting the deposit, Jeremy brought up the white Grand Cherokee that the numbers were worked on and it was less equipped than the model Jeremy showed them the color on. However, the vehicle we did sell them was equipped the same as the vehicle Jeremy test drove them in. I do apologize for the misunderstanding. Thank you for the opportunity to earn your business. Sincerely, Vincent P. Odoardi General Sales Manager

June 28, 2012

My brother recently purchased a Jeep Grand Cherokee with his wife from this dealership and couldn't stop talking about how great the experience he had at Rockland Jeep. He recommended I contact Derrick and More

by bsmolarczyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara J Smolarczyk, Derrick Brickhouse
Jul 03, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Congratulations on your new Jeep Grand Cherokee Limited! I’m glad to hear about your positive experience. Derrick is a great salesperson and asset to our dealership. He strives to achieve the highest level of customer satisfaction on every transaction. I’m also happy to hear about your positive experience with Dante, our business manager. He focuses on his customers’ needs and right fits the financing and term to suit their needs. Thank you so much for taking the time to write this review! Vincent P. Odoardi General Sales Manager

June 27, 2012

My sales consultant John Pagliaroli was extremely helpful during the entire process. Great experience and exceptional prices. I would recommend this dealership to anyone. Out of all the Jeep dealerships I More

by tonyjamie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John L. Pagliaroli
Jun 27, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Congratulations on the purchase of your new Jeep! I’m glad to hear about your positive experience with John Pags. He has over 30 years of automotive sales experience! We at Rockland Chrysler Jeep Dodge know that you have many choices and sincerely appreciate you choosing us. Thank you for taking the time to write this review! Vincent P. Odoardi General Sales Manager

June 27, 2012

Don was very professional and very serious, knowledgable, prompt to answer all our questions. we recommend him to anybody would like to buy or lease. More

by Fracesca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don smith, Don Smith
Jun 27, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Congrats on your purchase and thanks for choosing us here at Rockland Chrysler Jeep Dodge. A customer referral is the best compliment a dealership can receive. Thank you so much for taking the time to write this review! Vincent P. Odoardi General Sales Manager

June 27, 2012

This is the third jeep I purchased from this dealer. My reason for returning, excellent services and couteous salesmen. From the moment I walk into the dealer, I am approached in a very non-pushy manner. More

by merilacana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Smith
Jun 27, 2012 -

Rockland Chrysler Dodge Jeep RAM responded

Congratulations on the purchase of your new vehicle and thank you 3 times over for the 3 vehicles you have purchased from us. Don Smith is a consummate professional that is known for his attention to detail and customer satisfaction. Thank you so much for taking the time to write this review! Vincent P. Odoardi General Sales Manager

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