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Rockland Chrysler Dodge Jeep RAM - Service Center

Nanuet, NY

4.3
2,652 Reviews

2,652 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center

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September 19, 2023

Great friendly attentive services always provided at this location. Kevin is a pleasure to talk too. More

by asant12190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2023

Service and Rep was great. Was in and out in a timely manner. Work that was done was explained. More

by JAFURMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, and thank you for sharing this kind review of our Service Team here at Rockland Chrysler Dodge Jeep Ram! Efficient and quality work is something we value, and it's good to know the Service Staff provided you with detailed and informative customer service during your visit. We appreciate your business and are always here to assist you!

September 18, 2023

Service was done to my jeep that needed to be done. Rep went over everything Thank you. More

by allicatschwerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing this positive review with us, Alli. We're glad to know that you were pleased with our Service Team's attentive and efficient work during your visit at Rockland Chrysler Dodge Jeep Ram. Have a fantastic day.

September 18, 2023

good service - not a long wait for a recall - service writer very understanding - good experience More

by barrymartin423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

Excellent service short wait time - writer very pleasant and very understanding - jeep was kept very clean More

by barrymartin423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Leahy
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

Lack of communication, wouldn’t return phone calls or emails.- had to call my salesman to find information. No loaner vehicle was provided for over a month of not having my vehicle. Misinformation const More

by Highland Electric
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Del Cristo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan St.Germain
Sep 18, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, Thank you for sharing your review with us here at Rockland Chrysler Dodge Jeep Ram. I would appreciate the opportunity to discuss the level of communication that you received from our Sales and Service Teams regarding your vehicle. Please contact me at your earliest convenience to discuss this further. Katrina Kastrati Customer Relations Manager (845) 405-7698

September 18, 2023

Service is always great. Staff is friendly and take the time to explain what is being done. Was in and out in less than an hour on a Saturday when they were short staffed. More

by fchristiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Del Cristo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2023

Allen in the Service Dept was very straight to the point on what my car needed when I came in for service. Its now riding like new again. More

by shon70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen St. Germain
Sep 18, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your amazing review of Rockland Chrysler Dodge Jeep Ram. We are so glad that our Service Team provided you with straightforward service for your vehicle during your visit, please feel free to let us know if there is anything else we can do for you!

September 17, 2023

Labor cost for job was excessive for a alternator replacement..I left messages for Vic noisier and never received a response More

by micm77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Leahy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vic noisi
Sep 17, 2023 -

Rockland Chrysler Dodge Jeep RAM responded

Hello, Thank you for taking the time out of your day to share this feedback. It would be appreciated if we could speak further regarding the price our Service Team charged for the alternator replacement on your vehicle. Please feel free to reach out to me at a time that works best for you. Sincerely, Katrina Kastrati Customer Relations Manager (845) 405-7698

September 16, 2023

Purchased a 2021 pre certified Grand Cherokee with in one month needed brakes and rotors! Vehicle has only 21,000 miles shouldn’t have needed brakes. Well they didn’t cover it they gave me a really stupid an More

by PAT4250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Pearlmutter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

PAT4250 responded

Very disappointed with your service, had pre owned grand Cherokee one month rotors needed to be repaired! They gave me a really stupid answer why they weren’t covered! Said that I must have driven 2,000 miles with my foot on the brake!! Give me a brake ! They don’t stand by they certified cars.!!!

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