David Del Cristo

Rockland Chrysler Dodge Jeep RAM responded

Thank you for recognizing our quick and friendly service. We're glad the oil change and tire rotation met your expectations. Your feedback is appreciated by our team at Rockland Chrysler Dodge Jeep Ram.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for recognizing our team's communication and service. We appreciate your feedback at Rockland Chrysler Dodge Jeep Ram.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience. We're glad you found our service and waiting area comfortable. We appreciate your feedback at Rockland Chrysler Dodge Jeep Ram.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your recommendation. We appreciate your trust in Rockland Chrysler Dodge Jeep Ram. Looking forward to serving you again.

Rockland Chrysler Dodge Jeep RAM responded

Hello, We appreciate you sharing your feedback with us. I would like to speak with you and learn more about your recent experience with our Service Team. Whenever you can, please give me a call so we may discuss this in greater detail. Sincerely, Maria Capello Customer Relations Manager (845) 405-7698

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience. We appreciate you choosing Rockland Chrysler Dodge Jeep Ram and are glad you are satisfied. Wishing you all the best.

Rockland Chrysler Dodge Jeep RAM responded

We would like to address your review as we take concerns like this seriously. We carefully reviewed the repair history, technician notes, and the service performed on your vehicle. Your vehicle was brought to our service department with a drivability concern, and a full diagnostic finding by our certified technicians. Based on the diagnostic readings obtained at that time, the batteries were not maintaining proper voltage and replacement was required to address the concern. Our recommendations were made solely from the test results produced during diagnosis and in accordance with standard service procedures. With respect to the batteries returned to you, they were returned to you in the same condition in which they were removed from the vehicle. No damage by our facility was noted during removal, replacement, or final inspection. Battery removal and installation are routine procedures performed using manufacturer guidelines, and any visible condition present on the removed batteries reflected their condition at the time your vehicle arrived . Battery cases, terminals, and related components can show cracking, wear, corrosion, or damage due to age, prior handling, previous installation, or existing deterioration. There was no evidence during your service indicating that any damage occurred while your vehicle was in our care. We also want to clarify that all charges were based on completed diagnostic work and repairs authorized in connection with the findings at the time of service. Our team remains committed to transparency and accurate repair recommendations, and all work performed is documented through our repair process. While we understand your dissatisfaction, the facts documented during your visit do not support the conclusion that the dealership caused damage to the batteries. Maria Capello Customer Relations Manager Rockland Chrysler Jeep Dodge Ram

Rockland Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience with our service team at Rockland Chrysler Dodge Jeep Ram. We're glad the oil change and tire rotation went smoothly for you. We appreciate your feedback on the customer service you received.

Rockland Chrysler Dodge Jeep RAM responded

Thank you for recognizing our team's support and knowledge. We're glad to assist with your automobile service at Rockland Chrysler Dodge Jeep Ram. Your satisfaction is important to us.