Rockland Chrysler Dodge Jeep RAM - Service Center

Simple stuff. I came in with a problem and it was taken care of swiftly and courteously. We have 3 jeeps in our driveway and have owned another 2 more previously.K I came in with a problem and it was taken care of swiftly and courteously. We have 3 jeeps in our driveway and have owned another 2 more previously.Kevin is a great service advisor 👍🏻 More

Allan was great and checked to make sure the repair work was under warranty which is was. As soon as the part were in, the work was done and I got my van as quick as they could. was under warranty which is was. As soon as the part were in, the work was done and I got my van as quick as they could. More

Tom and everyone in the service department was kind and very accommodating. Wait was not long and I enjoyed a nice cup of coffee. Thank you. very accommodating. Wait was not long and I enjoyed a nice cup of coffee. Thank you. More

i had a great experience. They got me out early and my car was great. They got me out early and my car was great. More

From drop off to pick up zero complaints very satisfied with our recall work good job with our recall work good job More

Good experience as usual. I’ve been coming here for years though I know longer like ve in the area. I’ve been coming here for years though I know longer like ve in the area. More

I took my Renegade in for a regular oil change on Wednesday, 1/25 at 9:30am and was told it would take about an hour and 15 minutes. I took an Uber home about 2 hours later when I realized it was Wednesday, 1/25 at 9:30am and was told it would take about an hour and 15 minutes. I took an Uber home about 2 hours later when I realized it was going to take much longer than that. I eventually got a message that I would need 4 new tires, a new cabin and engine air filter, new brakes and new lugs. I tried calling and texting for the rest of the day to discuss and received no response. I called, texted and left messages the next morning without any response. I finally tracked down Allan around 10:30am on Thursday, 1/26 and we agreed to the new tires, air filters and front brakes those were the most urgent. The lugs were not going to be available until the next day. I had a doctor's appointment the next day at 8am and I have no other means of transportation. I made it clear I needed by car by the end of the day. I also told Allan that I expected the Renegade to be at the front of the line since they'd had my car for 24 hours at that point. I texted Allan to let him know that I would be ordering an uber to pick up my car around 4pm. He said it would be ready by 4:30pm. I arrived at 4:30pm and my car was still not ready. I finally drove off the lot at 5:30pm on Thursday, 1/26 after an oil change, 4 new tires and 2 air filters. They didn't do the brakes. It took 2 days to do an oil change, 4 new tires and 2 air filters. As soon as I drove off the parking lot I heard a whistling sound and knew they had messed something up when they installed the air filters. However, because it was the end of the day and I had a doctor's appointment at 8am the next morning, I could not go back to have it checked out. I've had doctor's appointments almost every day since and haven't had a chance to take it back in. All I know is that I dread having to deal with the Service department again. I'm looking to see when I have a couple of days without a car because I anticipate it will take that long to figure out what they messed up. More

My service agent was very personable and knowledgeable! He checked my previous service visits and afterwards he explained how my vehicle would be serviced today! He did not try to sell me any other servi He checked my previous service visits and afterwards he explained how my vehicle would be serviced today! He did not try to sell me any other service other than what my vehicle needed today! More

Kevin is my go to guy to work with, he's very professional and an over good guy. professional and an over good guy. More

We waited over 3 weeks for an appointment. No follow up calls to let us know status. Many mixed messages when car would be serviced and reasons for delay. When car was finally ready, Cashier No follow up calls to let us know status. Many mixed messages when car would be serviced and reasons for delay. When car was finally ready, Cashier was rude when picking up car. Car was buried in back of lot. One nice service employee helped find my car otherwise I would still be looking for it. More