Rockland Chrysler Dodge Jeep RAM - Service Center

Excellent service. Great team - honest and helpful with everything needed about my Jeep. Told me exactly what was needed and didn't push me to make updates before nee Great team - honest and helpful with everything needed about my Jeep. Told me exactly what was needed and didn't push me to make updates before needed. More

Everything went smoothly. From start to finish. I was kept informed of the work being done and what might need further inspection From start to finish. I was kept informed of the work being done and what might need further inspection More

Kevin is my rep there, he explains everything and is quick to call me back. Thanks! quick to call me back. Thanks! More

All went smooth. Allan Was very helpful and professional. Car was ready when they promised. Allan Was very helpful and professional. Car was ready when they promised. More

Good evening, my vehicle (2013 Ram 1500), last 8 numbers of vin#DS671961 was in the service department since 4/6/2021 and I have not received my vehicle back at the current time. I have not been accommodate of vin#DS671961 was in the service department since 4/6/2021 and I have not received my vehicle back at the current time. I have not been accommodated or compensated in anyway. My service advisor is Mr. Kevin Leahy that have been helpful but went on vacation and no one took his place to move forward in this process. I have reached out to my warranty company and the representative stated that they reached out to the service department on 4/16/2021 and Mr. Kevin was on vacation and no one responded back with any information to proceed with this matter, that is unacceptable. I have been extremely patient. If I was purchasing a vehicle, would I have to wait for Mr. Kevin to return to make that purchase? I think not.. I have called off work, wore my carpooling welcome out due to no compensation. Today 5/14/2021 I called Mr. Kevin (from the service department) and Mr. Andy (from the warranty company) to get this matter resolve, the problem is my vehicle have been in the service department for 38 days and counting. How do I accept not having a vehicle for all this time and still have to pay $2,000 out of my pocket to the service department because of the time that they waisted because of 1 employee went on vacation (the only employee Mr. Kevin that helped me). How could I not be frustrated with poor service toward me. More

Quality experience, I was attended to in a quick, attentive, fast knowledge way that made the experience good attentive, fast knowledge way that made the experience good More

I was told that i wiuld be covered under warranty for my service and when my wife brought my Jeep Compass in they said it would be $860.00. I thought that was not right. I declinwdnthe work and they still c service and when my wife brought my Jeep Compass in they said it would be $860.00. I thought that was not right. I declinwdnthe work and they still charged me $260.00. I have brought 4 vehicles from Rockland and will no longer be a customer. More

The dealer was rude and unhelpful. Not POC friendly. I was trying to get my truck fixed because there was an issue and no one helped. I just got told an absurd amount without any expla Not POC friendly. I was trying to get my truck fixed because there was an issue and no one helped. I just got told an absurd amount without any explanation. More

The part I need should have been ordered two months ago. I have followed up with about 10 emails and I have been given the run around. I have not heard back from the service rep for two weeks and I have sen I have followed up with about 10 emails and I have been given the run around. I have not heard back from the service rep for two weeks and I have sent 4 emails in that time asking for an update. I am not sure what else I can do to get this resolved. More

Not truthful. Told me things were wrong with the car to just jack up the bill. When I took it to another mechanic they told me that only half of the things the dea Told me things were wrong with the car to just jack up the bill. When I took it to another mechanic they told me that only half of the things the dealer said was actually wrong with the car. More