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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,631 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,631 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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October 08, 2022
Except for David, the service department is extremely unprofessional severely lacking communication within that department Store manager aka "Owners Son" Robert Pearlmutter, could not care less he's NOT unprofessional severely lacking communication within that department Store manager aka "Owners Son" Robert Pearlmutter, could not care less he's NOT any better his disgraceful lack of regard towards customer service is unbelievable. My car was towed to be serviced on Thur, Sept 8th for a blown tire Mr Leahy took the car. I had to rent a that day "dealership had no loaners" according to Mr. Leahy my tire was there Friday Sept 9, then Sat Sept 10th Mr. Leahy was out and Brandon service adviser who was extremely rude told me my car "might" be ready MondaySept 12 because they didn't have the tire. Basically he never checked. causing me the financial to pay a rental 3 days more than I needed to. Monday Sept 12, I spoke in person to the Store Manager who assured me if I sent him the bill for rental he would take care of it. Now Mr. Pearlmutter is ignoring the issue and refuses to reimburse me for the car will not respond to emails or calls. They take your $$ at point of sale then GOOD LUCK!! to you...Mary More
by MRSMCD
Verified Customer
October 07, 2022
Once you’re in, the service is great. The advisors are well educated and guide you along the way during your service experience. My only complaint is the difficulty getting someone on the The advisors are well educated and guide you along the way during your service experience. My only complaint is the difficulty getting someone on the phone. More
by Rheanna_mau5
Employees Worked With
Allan
October 07, 2022
Made an appointment for a specific engine error code and no one looked at the car for the first day. When diagnosed , I was told it nots covered under my certified pre owned warranty. I disputed this and re no one looked at the car for the first day. When diagnosed , I was told it nots covered under my certified pre owned warranty. I disputed this and refused repair. I called the warrantee center and they suggested to have the dealership appeal the warrantee denial. I called mr. Ali and left him a message about this appeal. He never called back. I bought 4 cars there in the past 2 1/2 years. You can guarantee I will be going other places for my auto needs. More
by KWALLAMNHS
Employees Worked With
Ali
October 07, 2022
Im very disappointed in the service 😒 received by this dealership in Nanuet, New York. I will never do business with them again. dealership in Nanuet, New York. I will never do business with them again. More
by tryusx
Employees Worked With
October 06, 2022
Kevin is my go to service advisor. Easy to work with! Thank you again for your help Kevin Easy to work with! Thank you again for your help Kevin More
by ASHLEY
Employees Worked With
October 06, 2022
No one pick the phone in service, always go in message, also car ready no one inform They have to put some one to pick the phone, get information Very bad communication also car ready no one inform They have to put some one to pick the phone, get information Very bad communication More
by mathewspjohn
Employees Worked With
October 06, 2022
Alan and team were very considerate and proactive in updating me on the status of my service. I will ask for him by name for my next appointment. updating me on the status of my service. I will ask for him by name for my next appointment. More
by chrisheinimann
Employees Worked With
Alan
October 04, 2022
I took my Ram 1500 there to replace two damaged tires. I had driven the truck just 200 miles before the tires were damaged. The service representative became upset because I did not want to do a wheel ali I had driven the truck just 200 miles before the tires were damaged. The service representative became upset because I did not want to do a wheel alignment. I told the service representative I was in a hurry but they took from 8:30 to 11:15 to replace the two tires. When I complained about the long wait I was just asked to leave the area were I was stading watching the mechanic working on the truck while on the cellphone taking longer than needed. To make matters worse I picked up the truck and later found out the mechanic forgot to install the center caps of the front wheels. I called and spoke to S.R Ali and he said he was going to find out where they were and call me back next day. He never did, I had to drive back to the dealership and explained everything to another associate who was kind enough to find the caps and place them back on the wheels. More
by felixr.acosta
Employees Worked With
Brendan Ali
October 04, 2022
The service was fine and Allan got me out as quickly as possible. The reason I'm not giving 5 stars is he said this wasn't covered under 3 years or 36,000 bumper to bumper. I would like to get this double possible. The reason I'm not giving 5 stars is he said this wasn't covered under 3 years or 36,000 bumper to bumper. I would like to get this double checked again and please get back to me with an answer, Thanks, More
by jmsmith0
Employees Worked With
Allan
