Rockland Chrysler Dodge Jeep RAM - Service Center

This was the fourth time in 3 weeks that my car has been towed. We got the car back on Thursday night. Saturday morning the car didn’t start. I was told by service that my battery was dead which makes no towed. We got the car back on Thursday night. Saturday morning the car didn’t start. I was told by service that my battery was dead which makes no sense. When I purchased the car end of February the usb cord outlet wasn’t working. Since then we have had ongoing issues with usb working on and off. For the battery to sue out of nowhere I’m the warm weather after you were running diagnostic checks for the last few weeks seems questionable. The battery was about $400 and I was time that the on/off start was also fried. I had no choice but to pay for all of this knowing the electrical issue has been o going and your dealership taking no responsibility. More

My car was at the dealership for 5 days. I called several times for an update and my phone calls were not returned. I had to borrow a car from someone to go to work and was not aware of when I called several times for an update and my phone calls were not returned. I had to borrow a car from someone to go to work and was not aware of when my car would repairs would be completed. I also felt that the charges for the work on my car were extremely overpriced. More

My sons car was towed 3 times in 3 weeks and this time it was within 48 hours of getting car back due to constant fluids leaking. This time service drove my sons car for 200 miles found nothing and gave the was within 48 hours of getting car back due to constant fluids leaking. This time service drove my sons car for 200 miles found nothing and gave the car back to me with no gas even though when it was picked up tank was full. They found nothing and said it was probably residual fluid. Why wasn’t I notified that there may be residual fluid leaking when I picked up the second time. You can not get anyone at service to pick up the phone and you have to call sales and ask them to find someone. A customer should not be told that your service department is too busy and they dont know when they can look at the car. I asked Katrina 5 times over the course of 4 days to speak to her manager and I still have not received a managers name to discuss my disappointment. More

Second time I had my car towed because of fluids leaking. No loaner cars. No one picks up phone calls. When you call after hours it says to leave a message and then the phone disconnects. Constant run arou No loaner cars. No one picks up phone calls. When you call after hours it says to leave a message and then the phone disconnects. Constant run around. I was told from Anthony that I would get a call back in the morning with an update and I left Anthony multiple messages with no call. I called sales because only they pick up the phone and then asked to speak to Anthony in service. Alan picked up the call and was told that Anthony left for the day. When someone. Leaves for the day don’t you think that someone in that department should call back customers with update. I was told the car was ready. We picked it up and by the time we got home the car was leaking fluid in my driveway again. More