Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,714 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,714 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
Sort by
Verified Customer
September 15, 2022
My service advisor was great he addressed all my concerns. Was very patient with me and kept me in the loop every step of the way. Service advisors like that is what makes a dealership great. concerns. Was very patient with me and kept me in the loop every step of the way. Service advisors like that is what makes a dealership great. More
by daav35
Employees Worked With
Allan St. Germain
September 15, 2022
Service contact was friendly and kept me in the loop the entire time. Rep took the extra mile and walked me to my car when the job was completed. entire time. Rep took the extra mile and walked me to my car when the job was completed. More
by g_mactaggart
Employees Worked With
Other Employees :
Devin Roberts, Anthony Morrone, Wayne Schneider
September 14, 2022
The staff is friendly and helpful. They listen to my needs and issues and tries to help. They listen to my needs and issues and tries to help. More
by hwsuh82
Employees Worked With
September 14, 2022
At the end of July I brought my vehicle in for a factory airbag recall and because the ABS and no skid lights were on; this was a scheduled appointment. The Dealer had my jeep for 2 weeks, which I felt was airbag recall and because the ABS and no skid lights were on; this was a scheduled appointment. The Dealer had my jeep for 2 weeks, which I felt was excessive, which I voiced to Service Advisor. I was told by Advisor that the service department was backed up, taking on no new appointments. One day after picking up jeep, the ABS and no skid lights were back on and I contacted Advisor and was told to bring Jeep back in. Advisor then contacted me informing faulty parts, seals were installed..that this has been an issue since COVID and beyond this yet another part was needed at an additional cost and part would take another 2 weeks to come in.. I contacted Customer Service about my dissatisfaction and was told this would be look into and we spoke the next day and I was informed parts were not faulty..although I was told this... but another part was needed and would take another 2 weeks to get this in would reduce this cost by $500. Yesterday I picked up my vehicle and last night airbag light went on and remains on; I contacted Advisor today and he said to bring Jeep back in; I told him I was very dissatisfied with this service, was an inconvenience but would bring jeep back in in a few days. Tonight on the way home as this light remains on, the ABS and no skid lights went on and breaks again have shaking feeling. The issues I brought this jeep in for nearly 6 week ago, and $6,000 later remain and this is not only a major inconvenience for me but ,I have no confidence/trust in this dealership and or the work being performed, nor should I. Yet, I will not bring elsewhere and absorb more costs. The Dealer Management, who I will contact tomorrow must address the Service Department and lack of skill/knowledge in repairing an assuring vehicle safety and satisfaction. My experience thus far as been horrible and troubling. More
by bottomline45
September 14, 2022
Terrific job. I only see Kevin once a year. Every time smooth and quick. Thanks. I only see Kevin once a year. Every time smooth and quick. Thanks. More
by batnboys
Employees Worked With
September 14, 2022
Anthony was very helpful and explained the problem very clearly to me. The women who answered the phone were also so polite and helpful. The car was fixed in one day. Excellent service!! Thank you! clearly to me. The women who answered the phone were also so polite and helpful. The car was fixed in one day. Excellent service!! Thank you! More
by patochman
Employees Worked With
Anthony
