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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,633 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,633 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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July 28, 2022
It took 4 hours to complete a simple inspection. My Service Writer, Anthony Duke, was great and tried to move the process forward, but he is working within an inefficient, and antiquated system. T My Service Writer, Anthony Duke, was great and tried to move the process forward, but he is working within an inefficient, and antiquated system. The Foreman insisted I had an oil leak. I told them that I recently had an oil change and the oil they were seeing was mild spillage from the oil pan drain that gets caught in the underbody protective cover. They insisted and ran an oil leakage test (unauthorized by me). Of course, the test proved no oil leak. This added an additional 30 minutes to my 4-hour visit. Customer parking is abysmal with far more potholes than available parking spots. Most employees weren't very friendly and looked like they didn't want to be there. Four hours for a scheduled 15-minute inspection is unacceptable. More
by evets3333
Verified Customer
July 28, 2022
Everyone was courteous and the work was effectively done. I was very pleased with my experience. I was very pleased with my experience. More
by jconne1033
Employees Worked With
July 27, 2022
I had a appointment for 10:00AM to fix my headrest. At 5:45PM after not hearing one word about the status of my vehicle, I reach out to the service department and have to leave a voice mail message bec At 5:45PM after not hearing one word about the status of my vehicle, I reach out to the service department and have to leave a voice mail message because no one picks up. I hear nothing so leave another voice mail message. And, another. And, another. A call to a live person leads them to transfer me to...someone’s voice mail system. I spent 30 minutes trying to find out the status of my vehicle. Finally, I get a call back with the good word—you don’t have the part and I will have to bring it back again. I brought my car in at 7:30AM! It takes over 10 hours to look at it and call me back?!? I believe if I did not leave 10 voice mail messages, I never would have heard back. Terrible communication. You need to have live people answering the phones and not rely on voice mails. Very disappointing after being a customer for many years. More
by barrycassell
Employees Worked With
July 26, 2022
Service was great! Little confusing with the process of getting in and getting paid and the lack of shuttle makes non-locals less likely to repeat unless necessary. Little confusing with the process of getting in and getting paid and the lack of shuttle makes non-locals less likely to repeat unless necessary. More
by mattbacks
Employees Worked With
July 26, 2022
Al was professional, warm, and welcoming. I appreciate the text service. He also had funny comics to place a smile on my face. His knowledge base was enlightening. I appreciate the text service. He also had funny comics to place a smile on my face. His knowledge base was enlightening. More
by lainbow18
Employees Worked With
Brooks Thompson
July 25, 2022
VERY PROFESSIONAL AND EXPERIENCE, pleasant , courteous ,knowledgeable AND WILL RECOMMEND HIGHLY TO MY FAmily AND FRIENDS. ,knowledgeable AND WILL RECOMMEND HIGHLY TO MY FAmily AND FRIENDS. More
by vet3x
Employees Worked With
Other Employees :
Ed Kennedy, Devin Roberts, Anthony Morrone, Wayne Schneider
July 24, 2022
Very pleased with service. The work being done was explained thoroughly by Allan and my car is running smoothly again. The work being done was explained thoroughly by Allan and my car is running smoothly again. More
by dorisbrian
Employees Worked With
Allan St. Germain was very helpful and explained the repair service that was done
