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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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Verified Customer
April 12, 2022
Slow service! 3rd transmission in 118,000 miles. Each time I had to wait about 2 weeks to get it serviced after determining the problem. Same was true with a new 3rd transmission in 118,000 miles. Each time I had to wait about 2 weeks to get it serviced after determining the problem. Same was true with a new engine installed around 75,000 miles. New owner, same lousy service!! Only 1 transmission guy--what a joke. I'm done with Chryslers & you! More
by MOSHEFINER
Employees Worked With
Allen--good guy!
April 12, 2022
I dont write bad reviews for stuff but i had it with this service department. I purchased a used 2019 Chrysler Pacifica. I noticed months ago the paint on my hood is chipping.... I brought the van in on Mond service department. I purchased a used 2019 Chrysler Pacifica. I noticed months ago the paint on my hood is chipping.... I brought the van in on Monday May 2nd @ 7:30am and left van for a week. This appointment was scheduled a month ahead of time. After a number of calls and emails back and forth with Allan St.Germain. I get a phone call on Friday (the day i was told i could pick up the car) saying my car hasn't been moved in a week... he didn't know what happened. He would keep the ticket open and get the car done for me asap. Needless to say after 2 weeks I start getting service survey emails. Which told me the ticket has been closed... I reached out again in about a month ago to our sales associate. he passed my info along to Katrina in service. He told me she would call me and i can explain everything to her. She called a week or so later. Spoke with her she then said she would pass the information along to Allan. I haven't received any call backs and the hood is getting worse. So weather she passed along my info or not I will never know... I also have a problem with the radio having a mind of its own, and the horn also working when it wants to. If it wasn't for our sales guy going above and beyond to help us...we would never step foot in this dealership again... especially the service dept. More
by NAVARRO112882
Employees Worked With
Katrina, Allan St. Germain
April 12, 2022
The adviser Allan was very helpful, polite, efficient. Allan provided exceptional customer service. He was responsible for making this a five star experience. Please recognize Allan for his excellent cust Allan provided exceptional customer service. He was responsible for making this a five star experience. Please recognize Allan for his excellent customer service. Thank you, Allan. Great job. More
by wbrit4u
Employees Worked With
Anthony Morrone
April 12, 2022
Great experience with my service administrator. Extremely efficient and kind to me. He listened to all of my concerns ! Extremely efficient and kind to me. He listened to all of my concerns ! More
by mfquigs
Employees Worked With
Other Employees :
Alan in service who I sat with and handles my visit, Devin Roberts, Anthony Morrone, Wayne Schneider
April 12, 2022
Very Pleasant atmosphere with nice people Very comfortable waiting area. Great snacks coffee machine. Fair prices. comfortable waiting area. Great snacks coffee machine. Fair prices. More
by turcotheresa
Employees Worked With
April 12, 2022
Kevin in the service dept was extremely helpful and resolved my issue without me having to leave my car behind. Oliver in the sales dept checked on me regularly and provided updates on the status of t resolved my issue without me having to leave my car behind. Oliver in the sales dept checked on me regularly and provided updates on the status of the repair I really appreciate the service that this dealership has provided me. 5 star service! More
by HMCALLISTER
Employees Worked With
April 10, 2022
Biggest piece of xxxx service I've ever experienced. Little to no communication whatsoever. My vehicle basically has been taken hostage and its costing me $400.00 a week because I've had to rent a car Little to no communication whatsoever. My vehicle basically has been taken hostage and its costing me $400.00 a week because I've had to rent a car in the meantime. It's a Toyota Tacoma, and it's a very nice. It might be my next vehicle.. Definitely won't be a Jeep More
by fireballrust
Employees Worked With
Mitch
