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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,691 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,691 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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April 19, 2022
Had my car for 4 days before it was even looked at! In total, they had my car for a week and a half with little too no reason why. When I asked that the issue be shared with management I was told it In total, they had my car for a week and a half with little too no reason why. When I asked that the issue be shared with management I was told it was shrugged off. I would welcome a constructive conversation with management and ownership. In addition, my car was filthy inside and out. Cigarette ashes on the dashboard?!?! Seriously? More
by gkavanagh
Verified CustomerEmployees Worked With
Anthony Morrone
April 14, 2022
Easy to deal with customer service. They let you know what you need to get done without the hard sell. They let you know what you need to get done without the hard sell. More
by antonio16
Employees Worked With
April 14, 2022
Great experience— I got my oil changed quickly and spoke with someone who worked there who made sure I was satisfied. with someone who worked there who made sure I was satisfied. More
by MICHELLEBERHART
Employees Worked With
Other Employees :
Devin Roberts, Anthony Morrone, Wayne Schneider
April 13, 2022
Lacking communication. Also gave car in for less then a day of work and by the next morning nothing was done. Also gave car in for less then a day of work and by the next morning nothing was done. More
by bojay33
Employees Worked With
April 13, 2022
I dont write bad reviews for stuff but i had it with this service department. I purchased a used 2019 Chrysler Pacifica. I noticed months ago the paint on my hood is chipping.... I brought the van in on Mond service department. I purchased a used 2019 Chrysler Pacifica. I noticed months ago the paint on my hood is chipping.... I brought the van in on Monday May 2nd @ 7:30am and left van for a week. This appointment was scheduled a month ahead of time. After a number of calls and emails back and forth with Allan St.Germain. I get a phone call on Friday (the day i was told i could pick up the car) saying my car hasn't been moved in a week... he didn't know what happened. He would keep the ticket open and get the car done for me asap. Needless to say after 2 weeks I start getting service survey emails. Which told me the ticket has been closed... I reached out again in about a month ago to our sales associate. he passed my info along to Katrina in service. He told me she would call me and i can explain everything to her. She called a week or so later. Spoke with her she then said she would pass the information along to Allan. I haven't received any call backs and the hood is getting worse. So weather she passed along my info or not I will never know... I also have a problem with the radio having a mind of its own, and the horn also working when it wants to. If it wasn't for our sales guy going above and beyond to help us...we would never step foot in this dealership again... especially the service dept. More
by NAVARRO112882
Employees Worked With
Katrina, Allan St. Germain
April 13, 2022
The adviser Allan was very helpful, polite, efficient. Allan provided exceptional customer service. He was responsible for making this a five star experience. Please recognize Allan for his excellent cust Allan provided exceptional customer service. He was responsible for making this a five star experience. Please recognize Allan for his excellent customer service. Thank you, Allan. Great job. More
by wbrit4u
Employees Worked With
Anthony Morrone
April 12, 2022
Great experience with my service administrator. Extremely efficient and kind to me. He listened to all of my concerns ! Extremely efficient and kind to me. He listened to all of my concerns ! More
by mfquigs
Employees Worked With
Other Employees :
Alan in service who I sat with and handles my visit, Devin Roberts, Anthony Morrone, Wayne Schneider
