Rockland Nissan

Didn't take me seriously as a buyer, bad test drive. The 2016 Maxima is the first car to turn my head in a couple of years so I was really excited to go test drive one. I have no experience with Nissan The 2016 Maxima is the first car to turn my head in a couple of years so I was really excited to go test drive one. I have no experience with Nissan and this dealership was the closest to my home so I went there yesterday. I'm so pissed off about my test drive that I've been complaining about it to anyone who will listen all day. One friend recommended I post here. First, it was incredibly difficult to find customer parking. I had to park at the far end of the lot after being directed there by a salesman near the front. When I walked back to the showroom, Ishmael (the parking directing salesman) introduced himself to me and I told him I wanted to test drive the Platinum Maxima. He left me in the showroom to look at the one there while he pulled one up to drive. The car he eventually pulled up for me hadn't been prepped in any way. There was plastic all over the inside and the outside and I had to move things around so that I could get in and sit down. Further, the dashboard computer was stuck on some menu screen and couldn't be reset so that I could actually explore the computer system or try to pair my phone with it. Then Ishmael told me that I couldn't pair my phone with it because that's not possible without the navigation card (I know this is not true). I said I really didn't want to buy a car without testing all of the technical features and interfaces and that there had to be a way that it was possible. He proceeded to tell me that testing that part of the car was not important, that they were all the same, and that it wasn't safe to pair my phone with the car anyway. Already rather annoyed by this, I let it go because I really did want to see how the car drove. So mirrors and seats adjusted, I got ready to pull out and I asked which way to turn to get to the freeway. And then he told me that they don't allow test drives on the freeway. This is a 300 horsepower car. I told him I really needed to see how it responded at freeway speeds to consider purchasing it, but he insisted they only allow a 2-mile test drive. I live near a small parkway with short on-ramps and sometimes I need to speed up really quickly so being able to test how that felt was important to me. Further, I currently drive a BMW and I really wanted to compare the responsiveness of the Maxima to what I am used to in my car. This all fell on deaf ears. And he criticized me while I was driving any time I actually tried to seriously accelerate. One time he lied and told me there was a cop when I tried to gun the acceleration. There was no cop that my friend or I could see, so it was clear he was just trying to chastise a female driver who likes powerful cars more than she "should". A male customer would not have been treated like this. I'm not really sure how anyone is supposed to decide on a $40K car after driving it for only 2 slow miles. When we were out on the test drive, I asked him to tell me about the features of the car and what makes it special. It's been 8 years since I've bought a new car and I haven't kept up with all the latest advances in car technologies. Well, I got the smallest of answers. Any technical question I had about something he did bring up, he was unable to answer or told me the answer was unimportant. Isn't that for me to decide? I'm the one asking the questions, they're all important to me. I'm the one who used to be excited about the car. At the end, I actually felt I knew less about the car than I did before I visited the dealership. So while this was the shortest test drive I've ever taken, it couldn't have been over fast enough. It was clear that he was uninterested in selling me a car. He didn't find someone else to answer my questions that he couldn't answer. I asked for a card and he told me he didn't have any. Nor did he offer any literature about the car. If he really didn't want to work with me, I'm unclear why he didn't find someone else to help me. I'm not sure if it's that as a woman I'm not supposed to want a power test drive or whether I'm not supposed to ask technical questions. But I'm the one looking to spend $40K and I couldn't have been more interested in the car or given him more opportunities to tell me about the features that makes this car special. I was really eager to try the Maxima and I left the dealership more confused about it than I went in. And thoroughly pissed off at how I was treated as a customer seriously considering a high-end car. I went directly from this dealership to another Nissan dealership where my questions were answered with enthusiasm, where I was actually taught things about the car that I hadn't learned yet (I was shown the parking sonar features in an mostly empty parking lot), where I was able to pair my phone with the dash computer to explore the interface, and where I was able to drive two different Maximas on the freeway. I'm glad I went, because after my test drive at Rockland Nissan, I almost didn't. More

best staff I have not purchased a new car in over 12 years and was not originally going to look at Nissan. So many people I know drive a Nissan so I went for a I have not purchased a new car in over 12 years and was not originally going to look at Nissan. So many people I know drive a Nissan so I went for a test drive. I am so happy I did. I LOVE my Rogue. Mike D and Timmy are wonderful men who took such good care of me. Great experience and would highly recommend anyone to go there for a car/suv. More

Great Employees The employees were nice and open minded. Provided a car that fulfills my needs. Very flexible and they work with you. Would recommend this dealership The employees were nice and open minded. Provided a car that fulfills my needs. Very flexible and they work with you. Would recommend this dealership to everyone. More

Horrible experience What a horrifying experience. The salesman Tom Brophy mislead my mom into thinking she was buying a 2016 Murano when In fact there were no 2016's in t What a horrifying experience. The salesman Tom Brophy mislead my mom into thinking she was buying a 2016 Murano when In fact there were no 2016's in the dealership. 2 days later she was completely unhappy with the car and they told her she had to give them 5,000.00 cash to get her car back. When we went back to the dealership and spoke with the finance manager, Syed, he fed us a load of bs and did not make us feel comfortable. She ended up trading the car somewhere else. Stay far away from this place they don't deserve your business. More

JC is the BEST!! I was a first time client, and JC was recommended to me. He was beyond amazing!! He got me the best possible deal on my lease and even went out of his I was a first time client, and JC was recommended to me. He was beyond amazing!! He got me the best possible deal on my lease and even went out of his way to pick me up to drive me to the dealership, as I live about 30 miles away. His industry knowledge is bar none. He was extremely detail oriented and delivered as promised. No sales gimmicks with JC! I highly recommend Rockland Nissan, and especially JC, you will not be disappointed. YBDP- NYC More

Excellent Service My daughter and I went car shopping for a new vehicle and we were greeted by Miguel Rodriguez (car salesman). He made us feel comfortab My daughter and I went car shopping for a new vehicle and we were greeted by Miguel Rodriguez (car salesman). He made us feel comfortable at the showroom and he showed us around and guided us through the available cars there. I must say that this was my best car shopping experience ever. He was very informative and he was answering every question of ours patiently. Nowadays, it is very common to see car salesman just treat you as another quota but Miguel treated us as family. His main objective was genuine quality service. Miguel not only gave us an incredible service but also gave us a pleasant experience. We will be coming to this dealership for years ahead. Regards, Cecilia Medina More

VEHICLE PURCHASE this was one of my easiest vehicle purchases I've ever experienced, was greeted very warmly by salesman Mark Vilardi he very easy to speak with and ma this was one of my easiest vehicle purchases I've ever experienced, was greeted very warmly by salesman Mark Vilardi he very easy to speak with and made sure all my questions were answered completely, he repeatedly asked if I had any other questions or concerns. Mark went out of his way to assure me that he wanted to get the vehicle that was right for me and my family..i would highly recommend this dealership to anyone looking to purchase a Nissan vehicle and overall rating would be a 10 plus....customer service and product knowledge can't be beat More