Rockland Nissan

Price OK, car not ready for pick up as promised, had to wait 2.5 hours while they prepped it. Paperwork for plates and insurance lst, payments from finance never received, called to rectify and they blew m wait 2.5 hours while they prepped it. Paperwork for plates and insurance lst, payments from finance never received, called to rectify and they blew me off. More

Deceptive, discourteous and disrespectful and that is being kind. I went in to buy a new Frontier after agreeing on price with Rajeesh the Sales Manager and tentatively on a trade in. I was to show up th being kind. I went in to buy a new Frontier after agreeing on price with Rajeesh the Sales Manager and tentatively on a trade in. I was to show up the next evening to meet with Adamo and Rajeesh to settle on the trade in price and finalize the deal. When I showed up the next evening neither one could be found. The Sales Manager that was present, Jim Hughes, said he knew nothing about the deal and wanted to begin a new negotiation. I realized right then that this was nothing but a scam and this was the intent from the beginning. After all in this day and age you get the guy on his cell phone and get all the info you need to honor the deal. I kick myself because while I was standing in the Showroom waiting to get attended to, a customer came storming out from apparently a similar negative experience, walked right up to me when he realized that I was a customer and said "watch out your gonna get screwed". I should have walked out right then and there. Long story short, the new deal was $3,000 higher than the price I agreed on with Rajeesh and the incentive was reduced. Anyone who is considering doing a deal with these people should think long and hard about going elsewhere and avoid a very bad experience. I did not purchase the vehicle and will never return. More

Sleazy operation. High pressure sales tacticss-- "what do I have to do to get you inthe car tonight", "this deal I'm offering is only good for 24 hours". I came to an agreement with a salesman on a "what do I have to do to get you inthe car tonight", "this deal I'm offering is only good for 24 hours". I came to an agreement with a salesman on a lease. I returned 3 days later to sign the papers and take the car and when I got there the "manager" would not honor the deal we came to (higher monthly payment, higher down payment, etc). During those three days, I spoke with the salesman twice and both times he assured me there would be "no problem" when I returned. Of course I just walked out, but it was a huge waste of my time. More

As of right now, i regretfully cannot recommend Rockland Nissan. Had a pretty bad experience having to do with my trade-in. I was told I would be given the full 18,500 of my trade-in and when I went in to Nissan. Had a pretty bad experience having to do with my trade-in. I was told I would be given the full 18,500 of my trade-in and when I went in to pick up my car found out they were only giving me 14,500. They eventually met me in the middle at 16,500 but this was still disappointing after being told something else. The car they sold me also had dangerously bald tires. Since then they've worked to make me a happier customer somewhat and if that continues in the future I will edit my review. More

My best experience buying a car so far. Took my needs and wants into account when searching for my vehicle... absolutely perfect. Rockland Nissan earned a customer for life. I will recommend to all my friend wants into account when searching for my vehicle... absolutely perfect. Rockland Nissan earned a customer for life. I will recommend to all my friends More

We brought our car in for a repair. They charged us more than $700 but when we got the car back, they hadnt fixed the problem. So we brought it back. They claimed that they couldnt find any problem and try than $700 but when we got the car back, they hadnt fixed the problem. So we brought it back. They claimed that they couldnt find any problem and try to brush us off. Since we paid a lot for a service they didnt do, we asked that they keep the car for test drive until they figured it out. Days turned into a week with no phone call and every time we called them we were told, "oh he left for the day" or "shes busy right now. Can she call you back?" each day passed with no returned call. When we called repeatedly and insisted on speaking to someone, it was the same story of how they couldnt find a problem. But each time we drove the car, the trouble was obvious. This went on for weeks until we just brought the car to someone else who fixed it in two days with no issues. As far as we're concerned they owe us our money back. They ripped us off and ignored us. They exhibited the worst diplay of professionalism i've seen in a long time. These people are theives and liars. Dont waste your time with them and dont let their service department steal your money like they did with us. More

I called up to inquire on a 2012 GTR this morning, 08/03/2011 ard 10:08 am but became truly unimpressed and disinterested by the total lack of customer service by the woman sales operator. I asked 2 q 08/03/2011 ard 10:08 am but became truly unimpressed and disinterested by the total lack of customer service by the woman sales operator. I asked 2 questions: 1) is this an authorized GTR dealer? Response: this is Nissan, ( hmm..) my follow up, GTR is Nissan but she seemed to be annoyed, did follow up by asking for help, whe she hang up. I called back right away, and she denied hanging up. I then asked if one is in stock and to speak to sales --- her response, you need to deposit! Just terrible way of losing a customer... More

ALL DETAILS OF MY VISIT TO THE DEALER WERE EXCELLENT FROM ALL DETAILS OF MY VISIT TO THE DEALER WERE EXCELLENT FROM THE INITIAL CONTAC TO THE FINAL SALE OF MY PRE-OWNED VEHICLE.THE DEAL WAS MADE IN A DAY AND ALL DETAILS OF MY VISIT TO THE DEALER WERE EXCELLENT FROM THE INITIAL CONTAC TO THE FINAL SALE OF MY PRE-OWNED VEHICLE.THE DEAL WAS MADE IN A DAY AND I WAS ABLE TO DRIVE HOME THE SAME DAY. PLATES AND REGISTRATION SOON FOLLOWED.TODAY WAS OUR FIRST SERVICE DATE AND EVERITHING WENT PRETTY SMOOTH.EVERYONE WAS FRIENLY AND HELPFUL.I WOULD DEFINITELY RECOMEND THIS DEALER TO MY FAMILY AND FRIENDS. More

I have been shopping around for a nissan altima and decided to stop here to see if i could get a deal for myself. I was greeted by a salesman named Frankie I. Anyway he was very unprofessional because decided to stop here to see if i could get a deal for myself. I was greeted by a salesman named Frankie I. Anyway he was very unprofessional because he was swearing and making crude comments that i dont care to repeat. All that aside i specified that i was only looking and he proceeds to bring a buyers order saying he wanted me to give him my credit card and sign the form. I told him to slow down that the price he had given me wasnt even close to the deal i had gotten at another dealership. Then he proceeded to get a manager involved stating that he would give me a couple of oil changes free of charge and make my first payment. I must say i wouldnt trust this guy to follow through on any promise. When i said i was leaving he said in a very rude manner that "What the hell you doing?" "Why wont i sign the buyers order?" Why did you waste my f***ing time for? I must say ive been buying cars for many years and cant believe they would hire a thug like this at car dealership who openly curses in the showroom with little children around!! As i was leaving i was approached by one of his customers who told me that he was a liar and not to trust him because he tells you what you want to hear and makes impossible promises that he cant live up to. This is a warning to all people going to this dealership(STAY AWAY FROM THIS GUY AND DONT BRING YOUNG CHILDREN ANYWHERE NEAR HIM!!!) More

I purchased a 2007 Nissian Murrano. The deal was contingent on two items being fixed in the car. Only one item was after a 7 day run around. I make the mistake of taking the vechile at the dealers i contingent on two items being fixed in the car. Only one item was after a 7 day run around. I make the mistake of taking the vechile at the dealers insistance with the promise that after the part came in they would call. Over 5 weeks laters, I've gotten nothing but an incredible run around. The sales and service department are openly fighting over who is to pay for this part. It's absolutely incredible. STAY AWAY from this dealership at all cost. I would not has my oil changed here. More