Rockland Nissan - Service Center

Quick, clean, courteous I brought my Rogue in for 5,000 mile service and am 100% satisfied. Felix, took great care of me. The car was ready exactly as promised. The waiting r I brought my Rogue in for 5,000 mile service and am 100% satisfied. Felix, took great care of me. The car was ready exactly as promised. The waiting room was clean and comfortable. There was free WiFi and a desk so I didn't lose any work time. For sales and service, Rockland Nissan has a customer for life. More

Very inconvenient, and difficult to work with Very poor experience. First occasion I had to wait two and a half hours for a forty-five minute procedure. Very inconvenient that transport/shuttle se Very poor experience. First occasion I had to wait two and a half hours for a forty-five minute procedure. Very inconvenient that transport/shuttle service was unavailable that day and made it much more difficult for me to work this service around my work schedule. Second time had required me to visit this location three times for one issue because of various clerical errors. Attempt to be assisted by customer service proved to be futile, and I was not able to obtain a refund for anything either. More

Rude Service People Customer service reps stand behind the counters and act like you are begging them to service your car instead of treating every paying customer with r Customer service reps stand behind the counters and act like you are begging them to service your car instead of treating every paying customer with respect and courtesy. We own 4 Nissans and received a coupon for a free oil change for the 2015 Nissan we purchased. The coupon clearly stated to go to a "local neighborhood Nissan." Our 2015 was not bought there, but we inquired. At first we were told they would gladly accept the coupon by the Spanish gentleman that works there. When we brought the car a couple of hours later, the taller man would not honor it-and was rude and arrogant, not only to us, but was a bully to the Spanish gentleman who would no longer honor his word-probably because of fear from his co-worker. He acted like the cost of oil change would come out of his own personal money. So I guess Nissan has no loyalty is you own 4 Nissan cars. I would never buy a car from Rockland Nissan or suggest any one else does. More

Horrible Experience! My car was in an accident, so I brought it into the dealership for a quote. I was told that the quote is free. I decided to pull out the vehicle and n My car was in an accident, so I brought it into the dealership for a quote. I was told that the quote is free. I decided to pull out the vehicle and not do the work there. All of a sudden there was a $125 bill to release my vehicle. I called "customer relations" and asked if there was a charge for a quote, without revealing who I was. She said no. After she confirmed that, I told her my story. All of a sudden she had an urgent call come in, and she had to put me on hold. (I didn't know that she doubled as a 911 operator.) She came back with a completely different story, and told me that everyone in the shop knows that there is a charge, so no one could have told me its free. I ended up paying the $125 so that I could get my vehicle released. By the way, I was an established customer at their shop. More

Awesome service! I went in with my mother to get her car serviced. We were promply greeted by Dori Vasti-Barbato who was most accommodating. She went above and beyond I went in with my mother to get her car serviced. We were promply greeted by Dori Vasti-Barbato who was most accommodating. She went above and beyond what we expected. She listened patiently to my mother's concerns and addressed everything in a timely manner. This was our first service experience since we leased the car. The customer lounge and bathrooms were very clean. The Keurig coffee machine was a nice touch. Overall a great experience. We look forward to future services with Rockland Nissan. Thank you ...Evelyn Picciano. More

their service and sales departments have always been available and helpful. bernie drexler in sales and dori in service have been a pleasure to deal with. available and helpful. bernie drexler in sales and dori in service have been a pleasure to deal with. More

Enjoyed working with Dan Negron in financing. Went out of his way to get a loan for my wife and i. Great communnication answered all phone calls and was prompt at all appts. made.Made working with your deale his way to get a loan for my wife and i. Great communnication answered all phone calls and was prompt at all appts. made.Made working with your dealership a real pleasure. Will be sure to return to Rockland Nissan to purchase our next car. Thanks again ti Dan for making our experience so pleasant! More

I have been dealing with Bernie Drexler at Rockland Nissan for years and will only buy cars from him. He is a friendly and extremely helpful and always goes above and beyond for his customers. Anytime Nissan for years and will only buy cars from him. He is a friendly and extremely helpful and always goes above and beyond for his customers. Anytime I have needed something, he has always been able to assist and will take the time to answer any questions. I consider myself to be a loyal Nissan customer due to his outstanding service. Overall everyone in the dealership is friendly and is also willing to help in anyway. The service department has resolved any issues I might have had and always in a timely manner. I would recommend Rockland Nissan and Bernie Drexler to any of my friends. More

John DiRusso did a great job servicing our Murano. I would recommend the service department to family and friends. John was direct, personable and courteous, while they were diagnosing the problem with would recommend the service department to family and friends. John was direct, personable and courteous, while they were diagnosing the problem with a sound the car was making. They gave us a Nissan Altima for a loaner, so that made the visit even more comfortable. We picked up the car a couple of days later. The charge was only for an oil change as the factory warranty covered the mechanical. Great visit. Thanks John. More

We brought our car in for a repair. They charged us more than $700 but when we got the car back, they hadnt fixed the problem. So we brought it back. They claimed that they couldnt find any problem and try than $700 but when we got the car back, they hadnt fixed the problem. So we brought it back. They claimed that they couldnt find any problem and try to brush us off. Since we paid a lot for a service they didnt do, we asked that they keep the car for test drive until they figured it out. Days turned into a week with no phone call and every time we called them we were told, "oh he left for the day" or "shes busy right now. Can she call you back?" each day passed with no returned call. When we called repeatedly and insisted on speaking to someone, it was the same story of how they couldnt find a problem. But each time we drove the car, the trouble was obvious. This went on for weeks until we just brought the car to someone else who fixed it in two days with no issues. As far as we're concerned they owe us our money back. They ripped us off and ignored us. They exhibited the worst diplay of professionalism i've seen in a long time. These people are theives and liars. Dont waste your time with them and dont let their service department steal your money like they did with us. More