Rockville Centre GMC

The overall experience was horrible for many reasons, because they didn’t do what I asked them to do, and they did what I didn’t agree on and charged me for it. Let me explain: 1) it took 5x the amount because they didn’t do what I asked them to do, and they did what I didn’t agree on and charged me for it. Let me explain: 1) it took 5x the amount of time to change oil 2) they proceeded my wheel sensor while doing the tire rotation, when I drove in I noted that I am aware the sensor is not working and I don’t want to fix it at this time, but of course without my consent they retrospectively told me that they have already done the job so I will be charged (with a discounted price). The most frustrating thing, is the sensor now is malfunctioning and I just don’t want to go back to deal with them. That also contributed to the delay. 3) worst communication ever. After I left the shop and drove 30mins far, I checked for the inspection sticker which I have told them to do and it wasn’t there. So I called and they asked me to drive back and apparently they have forgotten to do the whole inspection which I ASKED FOR AND PAID FOR in the first place. That’s another 2 hours wasted. More

Prompt and courteous service, service advisor Dave explained the process and when repairs were completed within the timeframe he originally told me, no surprises, car was ready as promised. explained the process and when repairs were completed within the timeframe he originally told me, no surprises, car was ready as promised. More

The whole process works from buying, trading and service. Everything is excellent would highly recommend Everything is excellent would highly recommend More

Great service definitely would recommend, confident car was handled with care and well taken care of was handled with care and well taken care of More

I was extremely impressed with the professionalism of Sales Mgr. Drew Carnival, he asked several questions, I.e. what was my present car, what I wanted in future GMC vehicle and what I wanted to spend mo Sales Mgr. Drew Carnival, he asked several questions, I.e. what was my present car, what I wanted in future GMC vehicle and what I wanted to spend monthly on a lease. He immediately told me of several promotions and discounts available. He printed out a deal sheet and the sticker sheet of the vehicle of interest. He took me to see the vehicle. There was no pressure, there was no back n forth or further negotiating. He said he gave me the best deal he could and I was confident that it was. My three previous GMC leased vehicles were from my local dealer 3 hours North. What they quoted me was much higher and no incentives were even mentioned. I considered my loyalty to my previous salesperson but In the end I switched dealerships because Drew was professional, extremely knowledgeable, and his confidence convinced me that I was getting the best deal for Me. I will definitely recommend Drew Carnival to my friends on Long Island. More

Great service and nice people. I have and will continue to recommend others to the dealership if looking to buy/lease a GMC. I have and will continue to recommend others to the dealership if looking to buy/lease a GMC. More

Had my car for 4weeks and I couldn't get a loaner, everytime I take my car here it's the same thing. Be careful they will also over charge you. everytime I take my car here it's the same thing. Be careful they will also over charge you. More

They were efficient and know what they are doing concerning my car, but takes longtime. concerning my car, but takes longtime. More

Service department is great! Everytime I have been they are professional, courteous and always make my business feel appreciated. Went in for an oil change and have to have wor Everytime I have been they are professional, courteous and always make my business feel appreciated. Went in for an oil change and have to have work done under warranty, very happy I went in. Andy Melo was my advisor and he was fantastic. Ty Rockville Centre GMC and Andy for wonderful service as always. More

Pleasant people who were helpful, both on phone and at establishment. Quick and efficient service to vehicle. Clean environment. establishment. Quick and efficient service to vehicle. Clean environment. More