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Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

4.6
473 Lifetime Reviews Review Dealership

970 East I-30

Rockwall, TX

75087

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473 Reviews of Rockwall Chrysler Jeep Dodge RAM

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June 23, 2020

"DO NOT BUY FROM THIS DEALERSHIP! I bought a used F-450..."

- TommyB

DO NOT BUY FROM THIS DEALERSHIP! I bought a used F-450 that was low mileage from the salesman “Big Ben”. We test drove the truck together and I heard a slight whine noise from underneath. I asked “Big Ben” if the truck was throughly inspected? And he went to brag on how good “Rockwall Dodge” shop is and how they do there inspections. I didn’t think anything of it. The truck ran great on the test drive. I bought it. While it was getting detailed I noticed that it was low on coolant and I said something about it to “Big Ben” and again he assured me that the truck was serviced and nothing to worry about! I didn’t think anything of it it’s a BIG DEALERSHIP! They wouldn’t sell a vehicle with problems or not serviced! I drove 2hrs home to Chico Tx and the next morning I checked over the truck and admiring my purchase. I had to put 2 gallons of coolant in it! Checked the oil, it was BLACK! And none of the grease points were touched! It was never serviced or inspected! So 30 days later “I haven’t even made my first payment yet” the TURBO BLOWS UP! I called there “SERVICE DEPARTMENT” got the run around and they sent me to my salesman “BIG BEN”. NO ANSWER! NOT EVEN A CALL BACK! But he did respond to my txt and said “I’m sorry to hear about the truck it’s as is where is”! I understand that. I do completely! but if you ain’t got the common curtesy to even call back or even offer any kind of help with this pickup. That’s BAD CUSTOMER SERVICE! Do not believe anything they tell you about a vehicle! They are crooks! They don’t inspect anything! They just put it on the line and sell it! And also..,I still haven’t got a call back from ANYONE from that dealership

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Recommend Dealer
No
Employees Worked With
Big Ben
March 10, 2020

"My 2019 Ram had a defective passenger side fender, and..."

- Jomatthews80

My 2019 Ram had a defective passenger side fender, and since it was a warranty issue, Rockwall CDJR sent me to Rockwall Fords body shop to handle. When I walked in CDJR, I was not greeted and it seemed like nobody wanted to help. I finally asked if they were open(it was 5pm), and Meagan Stepped up to help. I told her about the issue, and she jumped right on it. She took pics, explained the process then sent the pics over, but never followed up with an answer from Ram. I called back a week later, still nothing. Finally after 2-1/2 to 3 weeks, the pics were approved. I got my truck in and they set me up with a rental. I only called once a week for an update, and sadly, I had to initiate most calls, and they couldn’t tell me much when we spoke. I finally got smart and called the body shop direct and that’s when I started working with Shelby. She started off strong, and I felt good about how things were going, but there were a couple of set backs, which I was more than understanding about, but during those set backs, she stopped calling me with updates. They finally got the fender replaced, and it looked great. They did forget to put the pinstripes back on the passenger door and fender, as well as the badges, which I pointed out immediately. I was told I could bring the truck back before 5 on any week day and they would take care of it. I went back the following day, and even called ahead, but all they could do is put the badges back on, due to the cold wet weather. Shelby told me she would give my info to their pinstripe guy and he would come to me and put the stripes on. Well, he didn’t call for 2+ weeks, so I called Shelby. She apologized and said she’d reach out to him. About 3-4 days later, he called. To this date, he has never called me back to schedule, so I just took them off of my entire truck. The part I’m most disappointed in is next. On my way home from the shop on Jan 20th, which was the first day I got it back, I stopped to fuel up. While I was fueling up, I was admiring the great work on the fender, but I noticed a scratch on my passenger mirror, and 2 very small gouges on my hood, right above the newly replaced fender. I immediately called Shelby to inform her, and she instantly said they didn’t do it and it was a rock chip, I politely disagreed and asked her to look into it the following day when I was going to be at the shop. When I was at the shop the following day, I pointed it out, and she continued saying it was a rock chip. I was very nice about it and told her whatever it was, it wasn’t there when I turned the truck over to Rockwall CDJR. She offered to get with Courtney, who took over with helping me, to see if he had pics. When I called to ask for an update, she said she hadn’t been able to speak with Courtney, but would keep trying. Another week passed and I hadn’t heard anything, so I called Courtney and got the pics myself. They were not broad enough pics, and only showed the defective fender, so I asked him if I could get the other pics, and who I needed to speak with, I never heard back from him. I called back later that week and spoke with JB(?), who was awesome, and he got with Meagan who had pics of my truck from the initial report, which clearly shows there was no damage when I turned the truck in. I called Shelby to inform her. She was very hesitant to offer to look at them. I obtained her email, emailed the pics, highlighting where the damage was and was not, and still haven't heard back from her, and that’s been 3+ weeks. I even emailed her again to ask if she had a chance to review... and haven't received a response. Sorry for the book, but this service was ridiculous! The gouges are very minor, and I could probably live with them, but this is now about the principle of the matter. I don’t know where to go if this essay falls on deaf ears, but I’m ready to do so if necessary. It’s comical how small these gouges are, and that I was in a rental from Dec 10 to Jan 20, but it’s also comical to know this is how you treat your customers.

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Recommend Dealer
No
Employees Worked With
Shelby, Courtney
March 06, 2020

"Got a new Renegade from here. Staff was friendly and..."

- Medwards89

Got a new Renegade from here. Staff was friendly and helpful. Sal our salesman was knowledgeable and understanding of what we wanted. We unfortunately had an issue with the car after 1 day, but they were able get it taken care of right away.

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Recommend Dealer
Yes
Employees Worked With
Sal, Michael, Lloyd
March 04, 2020

"Good Experience "

- strick

Although I overpaid for the vehicle, it was an overall good experience. Sidney was a pleasure to work with, as was Martin. I was in and out quickly.

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Recommend Dealer
Yes
Employees Worked With
Sidney
March 02, 2020

"Great experience!"

- 300

We have always had a great experience. No problems. Everyone is very nice and helpful. We would recommend this dealership to family and friends in the future.

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Recommend Dealer
Yes
Employees Worked With
J.R.
February 28, 2020

"Service was in and out. The 5 stars is for the service..."

- MrsStacyBack

Service was in and out. The 5 stars is for the service advisor, Carey. This guy went out of his way in a world that rarely does that! Thank you.

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Recommend Dealer
Yes
Employees Worked With
Carey Lindsey
February 24, 2020

"Awesome and quick service! Will definitely continue to..."

- reannaross

Awesome and quick service! Will definitely continue to bring my vehicle to this location for service. Very efficient & didn’t have a long wait! Thank you guys.

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Recommend Dealer
Yes
Employees Worked With
Kane Patterson
February 20, 2020

"Shane was great to work with. Very personable and..."

- Gerre

Shane was great to work with. Very personable and professional. Also very knowledgeable about the Jeep Wrangler I purchased for my son. Would definitely recommend him to friends!

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Recommend Dealer
Yes
Employees Worked With
Shane O’Neal
February 19, 2020

"Great customer service! They were very knowledgeable and..."

- Karakaster

Great customer service! They were very knowledgeable and able to answer all of my questions. I felt very comfortable purchasing from this dealership and would recommend to someone else!

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Recommend Dealer
Yes
Employees Worked With
Sal
February 19, 2020

"I brought my 2017 RAM in on 2/18 & 2017 Durango on 2/19..."

- robertrxbarber@aol.com

I brought my 2017 RAM in on 2/18 & 2017 Durango on 2/19 for maintenance service. Kevin Fail was my advisor on the 18th and Carey Lindsey on the 19th. Both excellent representatives for your dealership. Both are professional, knowledgeable and courteous. They both made my trip to your dealership a pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
Kevin Fail, Carey Lindsey
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