Rockwall Ford

I had my Edge in for periodic oil change and tire rotation. The experience from the time I drove in until I left was truly exceptional. I was informed of all actions on vehicle during the time I was rotation. The experience from the time I drove in until I left was truly exceptional. I was informed of all actions on vehicle during the time I was there. They went above and beyond to ensure everything was done and that my vehicle was up to date and completely safe to operate. Madison my advisor was very thorough, professional and friendly during the process. I highly recommend this dealership for service to your vehicle More

Keith (and the supporting Team at Rockwall Ford) always go above and beyond; they satisfy my vehicles needs and exceed my overall expectations. Rockwall Ford continues to offer great pricing, quality repai go above and beyond; they satisfy my vehicles needs and exceed my overall expectations. Rockwall Ford continues to offer great pricing, quality repair work, and great service. I’ve experienced this firsthand and have personally seen them treat many other customers the same exact way; they’re overall service can’t be touched! More

In march we bough 2 preowned Jeeps. At the time we purchased the service warranties. Since taking our keys it has been a nightmare to get them to follow through on anything. Good luck g At the time we purchased the service warranties. Since taking our keys it has been a nightmare to get them to follow through on anything. Good luck getting anyone on the phone & when you do, bet they will promise you anything including a call back they have no intention of making. I have SEVERAL texts between myself & 2 members of the staff where they just ignore me unless I show up in person. We've been unable to get any information on the warranties & we have an issue with 1 of the jeeps needing a service on the auxiliary battery. I left messages for the GM who waited 5 days & 2 more calls before calling me back. When he did call back, he tried to convince me I didnt know what I was talking about until finally he agreed it needed to be brought in for service. I explained this was a work vehicle so we would need a loaner with a tow package. I was told "No problem". My boyfriend took his Grand Cherokee in, no loaner, though they did say they would get us one, we agreed to today, Thursday. When he went in, surprise no loaner & they want to charge us $150 for diagnostic & still no information on the what is & isnt covered through warranty. GO SOMEWHERE ELSE FOR YOUR OWN SANITY, this place is a joke!!! More

Service personnel were courteous and the service was done quickly. I was completely satisfied with my visit. quickly. I was completely satisfied with my visit. More

I was met immediately after I pulled into service center. My associate was very good My associate was very good More

Awesome dealer, nice service center 👌 my car was service in less than an hour. I got my lost key replaced at a cheaper price compared to the previous dealer I intended using. in less than an hour. I got my lost key replaced at a cheaper price compared to the previous dealer I intended using. More

Tina was very helpful and the work they did seems to have fixed the problem. fixed the problem. More

It was a great and quick service- turned my car in on Friday afternoon and received it back Saturday evening Friday afternoon and received it back Saturday evening More

Prompt appointment window with courteous service staff and excellent overall service. Would recommend for future service appointments. and excellent overall service. Would recommend for future service appointments. More

Staff was extremely knowledgeable and helpful throughout this process. Professional demeanor from start to follow up finish! this process. Professional demeanor from start to follow up finish! More