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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,744 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,744 reviews

August 30, 2025

Easy to schedule an appointment in advance. Simple oil and filter change and tire rotation took longer than anticipated- 2 hours. More

by Williamebahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bohn
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August 30, 2025

She was very helpful! Amazing honestly! Very attentive! I will completely recommend her!! From the get go she was very proficient, and recommend all the extra work, withou More

by noemtz1981
Purchase Time
Recommend Dealer
Yes
Employees Worked With
I forgot her name
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August 30, 2025

Merri was an excellent advisor and assisted me making decisions relative to my auto service needs. I rate her a strong 5 star advisor. More

by Don S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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August 30, 2025

After making an Appointment (7:30 am) and my advisor not being available, Merri Jordan stepped up and helped me. She show what team work means and took care of my truck. Service was done in 1 1/2 hours and More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
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August 29, 2025

Everyone at Rockwall Ford is pleasant and always willing to help. I always ask for service advisor Jamie. He’s excellent to work with. I appreciate the shuttle service too. More

by zxirider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Jamie
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August 27, 2025

The service advisor was very polite and keep us informed about the progress. Our advisor explained everything More

by Jeffreysgard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Aug 28, 2025 -

Rockwall Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2025

I have had great service results at Rockwall Ford. Used the mobile service for the first time today. Mitchell set up the reservation and kept me up to date with arrival time for the technician. Joseph More

by davis_m_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell, Joseph
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Aug 28, 2025 -

Rockwall Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Kris was excellent to work with. Making the time spent getting repairs smooth and comfortable. He kept honest communication with me. I will return in the future More

by hall.shaela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade,Kris
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Aug 29, 2025 -

Rockwall Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2025

The Service Department especially Ozzy/Oscar - this guy - wow — World-Class service - each person treats you like family! They keep you updated and are very professional! The entire team is amazing 🤩 More

by Brandi G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar/Ozzy
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Aug 29, 2025 -

Rockwall Ford responded

Hello Brandi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2025

My service advisor, Juan was great. Juan explained about recall on my Bronco and oil change. More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Aug 29, 2025 -

Rockwall Ford responded

Hello Elizabeth, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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