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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,712 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,712 reviews

May 24, 2025

Did the job in a reasonable time I’m happy with the service on this trip More

by Sherman.hodges1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Black kid
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May 26, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

May 24, 2025

After having my car for seven days, one of the things I asked her to do was to change my oil I didn’t realize they didn’t do it until I was almost home with my car. Very upsetting. More

by sfaries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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May 26, 2025 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

May 23, 2025

Fast, quick service and no high-pressure sales. Came in for an oil, change and tire rotations, and got out and less than an hour. More

by Sharkbait_oohaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good worker
Report | Print
May 24, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2025

Shea does a good job keeping me updated on my vechile status during my visit More

by Truckguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea
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May 23, 2025 -

Rockwall Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 21, 2025

Service was great fix the problem I recommend bring your vehicle to have service awesome staff More

by Bjuereca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Ávalos
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May 24, 2025 -

Rockwall Ford responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2025

We bought two cars from Rockwall, Ford in the past 60 days. We are very happy with both purchases. More

by Joshharris
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trevor Horton
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May 23, 2025 -

Rockwall Ford responded

Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2025

Fast, honest, reliable, and very friendly! Only place I’d go for service! Extremely pleased More

by kdanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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May 23, 2025 -

Rockwall Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 19, 2025

Spectacular customer service! ! We were traveling from out of town when we had a major break down in our truck. They managed to get us in and back on the road in 1 day!! Fantastic More

by redstripe03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bohn and Blake
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May 22, 2025 -

Rockwall Ford responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

May 18, 2025

Excellent service- our advisor(Merri) was very helpful, which gave me a very positive experience. More

by Cindy Bivins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
Report | Print
May 21, 2025 -

Rockwall Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 16, 2025

Great sales but service after the fact not so great. ...Sadly Maybe it was a bad day¿ More

by wardhansen85@gmail.com
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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May 18, 2025 -

Rockwall Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Jeff Hicks General Manager 972.290.2200 jhicks@rockwallford.com

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