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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,621 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,621 reviews

March 18, 2025

Service dept was very well organized. Very professional atmosphere, with professional staff. Much improvement over my previous visits. Ozzie was professional and attentive. Kudos to h More

by deb_tbird88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie
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Mar 22, 2025 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2025

The service center here is outstanding. They valeted my car back home after service and the customer service team was excellent. More

by 29-walnuts-barbel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady
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Mar 20, 2025 -

Rockwall Ford responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 17, 2025

Was not kept informed about what was going on with my RV. Had to call two times to find out the status of the repairs. More

by vestewart62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mosses
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Mar 20, 2025 -

Rockwall Ford responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. General Manager solszewski@advantagecars.com Rockwall Ford

Mar 20, 2025 -

vestewart62 responded

I’m a 71 year old male, and use to having good customer service. But it seems in today’s world that everybody is very busy and seems to be over worked. But all I was asking is just keep me updated on what you’re doing and how things are going, I should not have to call and come to the service department to find out. Maybe the representative I was working with just had Japan vacation on his mind, just wondering………..

March 15, 2025

The service agent was very kind and knowledgeable. They were very accommodating and provided an interesting loaner car; a model that I not considered purchasing but had wanted to drive. These folks kn More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Merri
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Mar 17, 2025 -

Rockwall Ford responded

Hi Rocky, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rockwall Ford!

March 15, 2025

I bought my car there and I get it serviced there. I've never had a bad experience More

by dallasstars63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Mar 19, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 15, 2025

We had a great experience at Rockwall Ford with Rob Hill and Team! My 19 year -old son Jake was in the market for a new truck that he can drive when he goes away to college. The professionalism shown by Ro More

by jp3925
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hill, Matt Langham
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Mar 17, 2025 -

Rockwall Ford responded

Hi, thanks for your praise and kind comments about Rob Hill and Rob Langham. We are always more than happy to assist you if anything else comes up. Take care!

March 13, 2025

MY service representative was very informative, I appreciated his assistance . I received my car timely More

by Linda.brookslee51
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Javier
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Mar 15, 2025 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

March 13, 2025

My service advisor TK is always there to help me with anything my vehicle needs. I have serviced all my autos at this dealership for years. I appreciate the work and help that they offer. I will continue More

by cartergirls304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Mar 16, 2025 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

They took such great care of me and my car. They were always eager to help and did a wonderful job. More

by Hannah Hooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
Mar 14, 2025 -

Rockwall Ford responded

Hello Hannah, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

March 11, 2025

I went to Rockwall Ford for service on my Ford Escape Active. Kris was my representative. Kris was very professional. I was very happy with the service More

by EttaEtta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Mar 15, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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