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Rockwall Ford

Rockwall, TX

4.8
1,635 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,635 reviews

March 31, 2020

Great Service. Got us in and out! From the beginning call to setting appointments for both of our vehicles. To getting our cars into the bay to get the work done was More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Apr 18, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

March 27, 2020

They took care of my recall on a timely manner. They were very courteous to me. I had questions and they answered all of them to my satisfaction. More

by Gary
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
Mar 31, 2020 -

Rockwall Ford responded

Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!

March 25, 2020

Brought my 2006 mustang in for an oil change. Got a recommended service for oil pan gasket leaking. Never had any oil stains on the ground where I always park the car at home. Ever since I brought the More

by K.ruscitti
Recommend Dealer
No
Employees Worked With
Melissa
Apr 01, 2020 -

Rockwall Ford responded

Hello there, Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jhicks@rockwallford.com. I look forward to speaking with you. Jeff Hicks General Manager 972.290.2200

March 24, 2020

I found the best deal in DFW and Earnest made it easy. They had the exact truck I was looking for and it already had tint and a Bed liner that I would had to wait to get installed at other dealerships. More

by Michael M.
Recommend Dealer
Yes
Employees Worked With
Earnest
Mar 24, 2020 -

Rockwall Ford responded

Thank you for your positive review! We appreciate your business.

Mar 24, 2020 -

Rockwall Ford responded

Thank you, Michael, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!

March 23, 2020

Accepted my car for diagnostics and kept me informed of all work being done. Was treated very professionally and courteously. My car was returned to me quickly and working perfectly. I am very pleased. More

by Eron
Recommend Dealer
Yes
Employees Worked With
Kris.
Mar 24, 2020 -

Rockwall Ford responded

Thank you for your positive review! We appreciate your business.

March 23, 2020

Bad Service It took three trips and 11-1/2 hours to get a flat repair and an oil change. they cannot even get my name correct. Tim Eads More

by teads
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario and Scott
March 22, 2020

Nice people and very good service discount all time I drove from Dallas all time to do my car service there thx for all service guys More

by amer
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
Mar 24, 2020 -

Rockwall Ford responded

Thank you for your positive review! We appreciate your business.

March 20, 2020

Ron was great...got me in and out with repair in less than a day even after having to order a part. Very quick efficient and friendly service More

by Rich
Recommend Dealer
Yes
Employees Worked With
Ron - Service advisor
Mar 24, 2020 -

Rockwall Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

March 19, 2020

Was friendly and negotiable, walked us through the whole car. Explaining all the safety features. Walked us through the ford pass app, made sure car was cleaned and ready for pick up. More

by robbiezachary
Recommend Dealer
Yes
Employees Worked With
Brycen Hawthorne
Mar 24, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 18, 2020

My car was serviced quickly and my questions were answered. As usual, everyone was so professional from the time I drove in to when I left. More

by janw
Recommend Dealer
Yes
Employees Worked With
Catherine
Mar 24, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!

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