Rockwall Ford

Customer Service was AMAZING!! This was the place to shop AND buy! Thank you so much John! John Bowers was amazing from start to finish. He has AMAZING customer service! I wil This was the place to shop AND buy! Thank you so much John! John Bowers was amazing from start to finish. He has AMAZING customer service! I will use him again - and my husband was impressed as well :) The dealership is super clean and comfortable - they have a sonic ice machine, filtered water, coffee dispenser (did multiple things). Comfortable leather chairs. Friendly staff and clean bathrooms! The buying process was quite easy - was not a lot of back and forth - and the financing seemed to be a breeze! Chase did a great job explaining everything and making me feel comfortable through the process. I will gladly send people i know to Rockwall Ford. When it is time for a new vehicle they will be my first stop! More

Great service tech, but 3 hours for oil change??? Oil change should not take 3 hours. Would not leave car because it is always about 6:00 in the evening when they want me to pick up, therefore, I wait Oil change should not take 3 hours. Would not leave car because it is always about 6:00 in the evening when they want me to pick up, therefore, I wait. More

Great experience We had a great experience yesterday at Rockwall Ford. Our service advisor was Jaclyn and she was great. She kept us informed of w We had a great experience yesterday at Rockwall Ford. Our service advisor was Jaclyn and she was great. She kept us informed of what was happening with our vehicle and asked was there anything that she could do for us. She deserves a 5 star rating. More

Poor management Sales guy had an attitude and didn’t know much about the truck. Manager both time that went to the table had something in his mouth and could even sp Sales guy had an attitude and didn’t know much about the truck. Manager both time that went to the table had something in his mouth and could even speak.almoat spitting out the food he had in his mouth. And after I purchased the vehicle I called the dealership to ask about 3rd road head set talked to manger and wouldn’t even say anything all he said was there’s nothing I can do and hung up the phone. Very poor management would not recommend to buy at Rockwall Ford. More

Great dealership Josh “Red” is a great salesman. Very friendly. Very helpful. Great management as well. Highly recommend this dealership. Financing was a breeze. Defin Josh “Red” is a great salesman. Very friendly. Very helpful. Great management as well. Highly recommend this dealership. Financing was a breeze. Definitely will be a future customer. More

Explorer service My Explorer is a 2006 model and I have never had it serviced anywhere except Rockwall Ford (I purchased it there also). I attribute its excellent con My Explorer is a 2006 model and I have never had it serviced anywhere except Rockwall Ford (I purchased it there also). I attribute its excellent condition to the service I have received. This time was no different. My only complaint is the excessive number of "reminder" calls/texts & emails (at least 4 AFTER the service work was complete and I had already picked up the vehicle). I typically schedule service on-line so this may be triggering all of the messages. Please, one reminder is enough! This won't cause me to stop service with Rockwall Ford, but may cause me to not provide my phone number/email address in the future. More

Recall Work The visit was for a recall on the airbag. We dropped the car off early with Heather. She sent a text the next day when it was ready to pick up. When I The visit was for a recall on the airbag. We dropped the car off early with Heather. She sent a text the next day when it was ready to pick up. When I went in to the counter, she saw me come in and pulled the ticket & keys and met me at the counter. She had the car pulled up as I was signing the paper work and then I was back on the road. More

1st time at Rockwall Ford I felt very comfortable with the salesman. Earnest showed me several trucks and explained the difference between them to me. I never felt pressure to I felt very comfortable with the salesman. Earnest showed me several trucks and explained the difference between them to me. I never felt pressure to buy a vehicle, which was not my intention when I first showed up, but after driving several trucks I new which one I wanted. So we bought one. Dealing with the financial depart also went nice and smooth. My wife and I felt very relaxed dealing with Rockwall Ford. I would and did recommend them to my friends. More

F-150 New truck buying experience. Did most of my research online. Found the vehicles I wanted to view in-person and Daniel had them ready for me to look o New truck buying experience. Did most of my research online. Found the vehicles I wanted to view in-person and Daniel had them ready for me to look over. More

Willing to deal I spent a total of 2 hours at the dealership, over 3 visits. Just the way I like it. There was very little waiting time during the process. I had a I spent a total of 2 hours at the dealership, over 3 visits. Just the way I like it. There was very little waiting time during the process. I had a price in mind and at first they weren't sure if they could do it, but an hour and a half later I was driving back and closing the deal. I live nearby and went to the dealer, at first, because of the convenience, but I was pleasantly surprised I didn't have to drive 100 miles to make a deal at a price point I'd like. The sales person, Matt, was super nice and helpful, played a great "Good Cop". And the finance department didn't waste much time trying to sale me products that they knew I didn't want or need and that process went about 1/2 as fast as the Nissan I bought 2 months ago. More