Rockwall Ford

Wow, worst dealership experience I have ever had! I arrived at the dealership around 10:30 a.m. after finally coming to an agreement on a used F250 that I wanted I basically sat around for 4 hours whil arrived at the dealership around 10:30 a.m. after finally coming to an agreement on a used F250 that I wanted I basically sat around for 4 hours while they kept going to their sales office and made small talk or something. eventually around 6:00 p.m. the deal was finalized and I drove the truck home. The very next morning when driving the recently purchased truck it was stuttering upon acceleration. I immediatly took the truck to my local ford dealership (Southwest Ford, Lincoln, Mercury Greenville, TX) which has always been an amazing dealership. After running a diagnostic check on the truck two codes came up. First code showing was clear all codes, second code showing was fuel pump failure. So basically Rockwall Ford knew the truck had a bad fuel pump and cleared all engine codes on the truck and sold it to me with this major problem. While at my local ford dealer I tried calling Rockwall Ford to find out what my options were. My local ford dealer and I tried calling Rockwall Ford at least 15 times but they wouldn't answer any phones (except for the receptionist who transferred us to multiple people who didn't answer their phones). I drove back to Rockwall Ford in my other vehicle to talk to them in person. I explained my problem to them and the first thing they said is "where is the truck now?" I informed them that it is broken and at my local Ford dealer. After about an hour of arguing they said they would fix it, but were going to charge me for the repairs. By the way this fuel pump replacement costs 3,000 dollars. I was amazed that they refused to fix this broken truck that was 16 hours old! I should have brought the truck back and cancelled the deal, but then I would have had to pay my local Ford dealer for the diagnostic and troubleshooting and also paid for a tow truck to bring it back to Rockwall. I basically would have been out 500 dollars and had nothing to show for it. I can't believe this place is still in business with the way they run tings! More

BUYERS BEWARE!!!...Let me save you the trouble, DO NOT BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13,000 cash. On the day we went to pick up the truck Service Center jus BUY FROM ROCKWALL FORD. Please read- We purchased a Ford 2005 F350 and paid 13,000 cash. On the day we went to pick up the truck Service Center just ran their inspection on it. Nothing was EVER disclosed to us about 2 FAILED INJECTORS or how the F350 years 2003-2007 have had recalls on their engine. Basically they took advantage of a couple who was eager to buy a truck cash. Long story short exactly 2 weeks later the engine blew. Went back to Rockwall Ford and had Service Center print out the report from the day we bought the truck, and right on the report it states, "2 failed injectors- repairs declined". I asked who declined the repairs and Service Center said Sales Dept did. Walked right over to sales to try to get the situation resolved and Karl (Director of Sales) basically said AS IS. He also states as a dealer he DOES NOT have to disclose if a vehicle has mechanical issues or not. He says it is his JOB to sale the vehicle NOT to worry if it has problems or not. I recorded our conversation and if you could hear what a dirt bag he is, you would RUN FAR AWAY FROM ROCKWALL FORD!!...Oh, and the way they wanted to resolve the issue was for us to finance a 2004 GMC 2500HD for $16,999, which is only worth $6,400,(per Texas Dept of Motor Vehicles)and they wanted us to put MORE money down on a truck that is nowhere near the truck we bought. Rockwall Ford is a dealership that has NO integrity, morals or values when it comes to their customers. They will rip you off and not even think twice. I cannot even phantom how a name like Ford would even do business with the owners of Rockwall Ford....I am sick to my stomach how we were treated and how we LOST $13,000 on something we thought would be a good investment for our company. Next time I rather do business with a mom-and-pop car dealer then a big name company....If anyone would like more info, please message me. I have so much more to say! More

I have never been treated more rudely by a car dealership. My wife, daughter and I asked to test drive a car. The salesman was rude and answered my questions with a flippant attitude. He handed us dealership. My wife, daughter and I asked to test drive a car. The salesman was rude and answered my questions with a flippant attitude. He handed us off to another salesman who went out to the lot to get a car for us to test drive. While we were waiting, we attempted to look at a car on the showroom floor that had the windows rolled down. As we approached the car, we noticed the lights blink as someone remotely armed the alarm on the car. My daughter reached inside and opened the door from the inside and the alarm blasted us. I looked over and saw salesmen laughing about it. We left without purchasing a vehicle. This was the second time we had visited the dealership. We were treated rudely then as well. I strongly advise people to shop elsewhere for their new Ford vehicle. More

Purchased a 2007 VW Passat in mid December 2011, in January 2012 took it to the VW dealership for routine service and was told that the timeing belt should have been replaced at the milage it had when January 2012 took it to the VW dealership for routine service and was told that the timeing belt should have been replaced at the milage it had when purchased, i had the work done by a local repair shop when they had it tore down they noticed the bolts had backed out of the upper motor mount bracket and they found one of the bolt holes had been heli coiled, they finished the work anm secured the bolts, cost of repairs $1,000.00. Hindsite is always 20/20 I should have stopped the work when they found the bolt issue but at 19 this is my first car experience and I just wanted it fixed. May 2012 had severe engine vibration took it back to my repair shop and was told the bolt with the heli coil had stripped out, I called Rockwall Ford spoke with Morris Carter the salesman I bought the car from, he told me there was nothing they would do about it, it had been 6 months since I bought the car. The next day May 8th, Morris Carter called and told me he spoke with his manager and to bing the car to them "they would either fix it or hook me up with another car". I paid $113.00 to have it towed there only to be told, after the service department talked to Morris Carter, that Rockwall Ford was not coving any of the repair charges and Morris Carter said he never spoke to me about bringing it in. I believe Rockwall Ford knew the condition of the car prior to sale and possibly did the shoddy repairs to it before they sold it to me. I would never recommend anyone do business Morris Carter or with this dealership. More

I bought a new 2011 f150 on June 6, 2011. As of September 17, 2011 I have not received my registration and license plates. I have contacted them via visit to dealership, phone calls, and emails. I September 17, 2011 I have not received my registration and license plates. I have contacted them via visit to dealership, phone calls, and emails. I was told by Will Nobles on Sept 2 that my plates had been found at Dallas Dodge and they would be in Rockwall the following week (Sept 5th). On Sept 13th I received an email from Faye Capell saying that they are still waiting for paperwork (over 3 months since the sale). On Sept 17th, I sent an email to Ford.com to complain and I am expecting to hear from them in 2 business days. Hope I do. I have talked to two others customers who said they had a similar problem with Rockwall Ford (license plates etc). I recommend looking for some other Ford dealer when buying a Ford product. More

I went in to this dealership to buy a car I had seen online. It looked like a good price for a certified used car, or so it showed in the ad. I spoke with a salesman (a very nice guy) and test drove t online. It looked like a good price for a certified used car, or so it showed in the ad. I spoke with a salesman (a very nice guy) and test drove the car, and liked it very much. We negotiated a price, and while the floor manager wasn't happy about it, he shook my hand on the deal. I agreed to pay $24,000 plus TT&L, specifically. When they came with the invoice, I saw several extra fees that I, of course asked about. I was told "Everyone pays those", even though we had said specifically what I would pay. When the manager came in, he threw a fit, tore up our paperwork, and broke the deal, saying that he didn't need to be "Nickle and dimed". Extremely unprofessional at best. I'd like to say if they met the original deal that I would go back and finish it, but if that's the way they choose to treat customers with cash in hand, how can I trust them to stand behind their product? I'm buying the truest form of a commodity, so I will just take my business elsewhere. I can't in good conscience recommend them to anyone else. More

Everything went great and I didn't feel any pressure from anyone about buying my car. Morris was great to work with! He took care of all my needs. I can tell he loves his job by the way he assisted me! I wil anyone about buying my car. Morris was great to work with! He took care of all my needs. I can tell he loves his job by the way he assisted me! I will tell all my family and friends about your dealership! Thank Rockwall Ford! More

I was not aware that the right shock absorber was leaking. I was impressed that the service department checked so thoroughly found the problem and fixed it while it is still under warranty! That very leaking. I was impressed that the service department checked so thoroughly found the problem and fixed it while it is still under warranty! That very seldom happens with other dealerships I have dealt with. I certainly appreciate that level of service, and will trust the service team in the future. More

i got a 03 cobra from rockwall the car was a lemon from day one! motor was bad so they rebuilt it there and not even two years later the motor is bad again. i also had tranny problems out the door when i t day one! motor was bad so they rebuilt it there and not even two years later the motor is bad again. i also had tranny problems out the door when i took it back the tech said its the fly wheel and cluth! WRONG it was the tranny witch i had to have rebuilt! the rear also gave out on it to witch they did fix about a year ago and is bad again. the car has been in a shop more than on the road and they dont care seem like they were super nice til you drove off the lot. More

Rockwall Ford is a complete scam!! I have a truck that I had in there for repair that they charged me $1400 to supposedly fix and it still does not run. I have been talking with not only the general manage had in there for repair that they charged me $1400 to supposedly fix and it still does not run. I have been talking with not only the general manager who was very rude and no help to me at all but also a service advisor named Floyd Hume. I have spent over $3000 between Rockwall Ford and Wichita Falls Ford and the truck is still not running. I would never recommend taking any vehicle to the Rockwall Ford service department. They are a complete scam and very unprofessional and have no idea what customer satisfaction is!!!!! More