Rockwall Ford

Avoid service advisor Juan Avalos and I would not recommend bringing your diesel truck for repairs here. They poorly communicate the scope of work to lure you into agreeing to their services. Service recommend bringing your diesel truck for repairs here. They poorly communicate the scope of work to lure you into agreeing to their services. Service managers will promise a small refund but the director will deny the refund despite the service advisor admitting he wasn't even aware of the extra work being done on your vehicle. $8500 in repairs and they don't even replace all lug nuts on your wheels. I've made every attempt to give them the chance to right their wrong and they've made it clear they do not care about their customers. Extremely disappointed. More

Asiah did a wonderful job! I’ll be back most definitely to see her for any of my needs. I’ll be back most definitely to see her for any of my needs. More

Completely unsatisfied with Oscar Gerrad’s customer service and awful attitude and behavior. He was more concerned with getting a good review than providing quality service. service and awful attitude and behavior. He was more concerned with getting a good review than providing quality service. More

James was a good advisor today, and we appreciate him. I have had a terrible experience in the past with another visit. By the way, my last name is Testa and not Anthony. I have had a terrible experience in the past with another visit. By the way, my last name is Testa and not Anthony. More

Depends on what you need them to do. I would recommend my service advisor, Ozzy. He was great, however, i Have had trouble w my expedition and this dealer. I would recommend my service advisor, Ozzy. He was great, however, i Have had trouble w my expedition and this dealer. More

The service department is great! Very knowledgeable! Provided some great tips to get the most from mileage from my tires. Very knowledgeable! Provided some great tips to get the most from mileage from my tires. More

Shea was my advisor and he gave me necessary information that I need to take care of my Ford. Thank you guys that I need to take care of my Ford. Thank you guys More

Had my truck serviced and they did great in explaining the process. Very happy with the service. the process. Very happy with the service. More

Always good and friendly service when I bring my truck in to Rockwall Ford Service Department to Rockwall Ford Service Department More

R.F. was recommended to me by a service professional in Dallas, and they’ve lived up to the reputation. When another dealership left me waiting for a diagnosis, Rockwall supplied me with a tow service rec Dallas, and they’ve lived up to the reputation. When another dealership left me waiting for a diagnosis, Rockwall supplied me with a tow service recommendation and a diagnosis of the problem in 24 hours. Their service rep, TK, was more of a concierge through what ended up being a longer process due to the holidays. I never felt left behind by the process. More