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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,578 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,578 reviews

April 22, 2025

First time at Rockwall Ford. Merri met us at the service center door and walked us thru the process of what they would be doing on my car and kept in touch with me throughout. It More

by c.matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Apr 25, 2025 -

Rockwall Ford responded

Hi, thank you for your kind review, we are happy to pass along your comments to Merri here at Rockwall Ford! We look forward to your next visit! Take care!

April 21, 2025

Very great and helpful. Very easy to understand and very fast. Would definitely recommend to anyone! More

by Acorn449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Apr 23, 2025 -

Rockwall Ford responded

Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 19, 2025

Always have good service at Rockwall Ford. I bought my truck there and always go back there for the oil change and tune up. Would definitely buy another vehicle from there when I am in the ma More

by gstoney_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Apr 21, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 19, 2025

Kris Wade service advisor is awesome from beginning to end. The dealership itself is trash. Especially the general manager Rob. He’s the dealership’s downfall. More

by allinmarine17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buddy, Kris Wade
Report | Print
Apr 23, 2025 -

Rockwall Ford responded

I’m sorry to hear about the trouble you've experienced. After checking our records, I couldn't find any details of your visit, and it seems you might be referring to a different store that operates separately from us. If that's not the case, please let me know so we can address this matter quickly. Thank you for your understanding. Jeff Hicks General Manager jhicks@rockwallford.com

April 16, 2025

Price was really fair for oil change and fuel system clean. Was advised 1 1/2 to 2 hours. Took exactly 2 hours. Shop did walk around truck with video and commentary and sent when finished. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Apr 17, 2025 -

Rockwall Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 16, 2025

They were polite and informed and did not push to sell extras. They applied the coupons I presented. More

by R-orta2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Mary
Report | Print
Apr 18, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2025

Moses in the service dept. was awesome did a great job.I will use him all the time. More

by Wd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
Report | Print
Apr 18, 2025 -

Rockwall Ford responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 15, 2025

I needed the works and was able to get in during the afternoon no problem. More

by gpst1100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
Report | Print
Apr 17, 2025 -

Rockwall Ford responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 15, 2025

Service was very good. Service writer was extremely courteous and kept me updated the entire time. More

by plochjag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton Hall
Report | Print
Apr 17, 2025 -

Rockwall Ford responded

Hi, our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 14, 2025

Painless for the first time. Clayton and team made the experience as easy as can be. Great mobile service. More

by alimirjahangiri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
Report | Print
Apr 15, 2025 -

Rockwall Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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