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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,622 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,622 reviews

December 11, 2024

Had a recall issue and a mobile tech came to our house and completed the work that covered the recall. Didn't have to go to the dealership and wait for the work to be done. Very convenient! More

by rickhig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddison Mills, Clayton Walter, and I think the tech was Randy.
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Dec 14, 2024 -

Rockwall Ford responded

Hi, thank you so much for your positive comments about Rockwall Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 10, 2024

Merri Jordon, my service advisor is awesome, I only let her deal with my truck. More

by rickehoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordon
Report | Print
Dec 12, 2024 -

Rockwall Ford responded

Hello, we're happy you found our staff to be supportive during your experience here at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

December 10, 2024

Great Service, anytime I go im always well taken care of by all the service staff More

by Lumo26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Dec 12, 2024 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 10, 2024

Excellent service, friendly staff, nice waiting area, hot coffee ! All around great experience! Thanks Rockwall Ford. More

by Msa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bohn
Report | Print
Dec 13, 2024 -

Rockwall Ford responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2024

Every think was great. All info about my vehicle was discussed with me. I am very satisfied More

by rowyatt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Dec 13, 2024 -

Rockwall Ford responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rockwall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2024

Asian was very helpful. She answered all my questions and made sure I understood all the work to be completed More

by Nan Sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
Report | Print
Dec 12, 2024 -

Rockwall Ford responded

Hello, we're happy you found our staff to be so helpful during your experience here at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

December 08, 2024

Went in for an oil change and some other regular maintenance. Kris took good care of me. More

by M.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Report | Print
Dec 12, 2024 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2024

TK was awesome in communicating what was needed and they were great! They were great at making sure needs were met and expectations were set! More

by Mre2686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK
Report | Print
Dec 08, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2024

Their service department was knowledgeable, professional and courteous. Loved their valet service for vehicle pickup and delivery.. More

by Keith T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerald
Report | Print
Dec 08, 2024 -

Rockwall Ford responded

Hi Keith, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2024

They were friendly , helpful & took care of all the issues with our truck . I appreciate them ! More

by naomilockyer
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TK Ashcroft
Report | Print
Dec 08, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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