Rockwall Ford

Nice people. I recently purchased a $95,000 truck from Rockwall. The salesman knew very little about my vehicle. Could not answer even simple questions. I drove 6 I recently purchased a $95,000 truck from Rockwall. The salesman knew very little about my vehicle. Could not answer even simple questions. I drove 600 miles (roundtrip) for the vehicle. Despite having four days notice that I was coming, the vehicle was not ready when I arrived and I had to wait around an hour to see it. I asked the salesman to explain the operation of one of the options and he did not even know of the existence of the feature despite it being listed on the window sticker. He tried to convince me that a standard feature on the truck was the option. It was not. I had to leave the dealership as I had another obligation and I realized that some of the window sticker dealer add-ons were not on the vehicle and called the dealership. The salesman told me I could come back to the dealership and work it out, but I could not return that day due to my other obligations (and it is a 600 mile drive to come back). After the dealership finally acknowledged that the parts were not on the vehicle, they agreed to send me the parts but now I am on the hook for the installation costs. They did not even offer to pay for the installation costs. I called the finance manager (my only other contact at the dealership) and he got the ball rolling to at least make sure I got the parts. He was very knowledgeable and efficient. Nice people, good prices but poor salesman knowledge of the product makes it difficult to do an internet purchase. I have purchased half a dozen vehicles on the internet in the last several years and this is my first issue. If you live in Rockwall, it is probably worth checking out, if you have to travel, I would pass. More

Kris Wade did an excellent job explaining the issues with my truck, and then verified that the service on the transmission was covered by a warranty! my truck, and then verified that the service on the transmission was covered by a warranty! More

Very friendly. Was not afraid to ask questions from the parts dept. verified the cost and scope of work Was not afraid to ask questions from the parts dept. verified the cost and scope of work More

They are courtesy and take care of their clients in a professional manner. Fixed my car in great time. professional manner. Fixed my car in great time. More

The service advisor was phenomenal and went above and beyond their scope to meet expectations beyond their scope to meet expectations More

Kris Wade always takes care of our vehicles top notch service from him always!! Highly recommend service from him always!! Highly recommend More

They were quick to assess issue and final price was several hundred less than original estimate. several hundred less than original estimate. More

Had a great experience, 10/10 would come back to get my truck serviced here again! truck serviced here again! More

I’ve bought a lot of trucks at Rockwall Ford. Rob and Bradley always go out of their way to take care of me and make sure everything gets done. Rob and Bradley always go out of their way to take care of me and make sure everything gets done. More

Had a recall issue and a mobile tech came to our house and completed the work that covered the recall. Didn't have to go to the dealership and wait for the work to be done. Very convenient! and completed the work that covered the recall. Didn't have to go to the dealership and wait for the work to be done. Very convenient! More