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Rockwall Ford

Rockwall, TX

4.8
1,744 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,744 reviews

July 30, 2025

Very impressed with their quality of service and communication. Love that they include a video of them servicing my car. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Aug 03, 2025 -

Rockwall Ford responded

Hi Mary, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 29, 2025

Visiting from out of town for a few weeks and needed to have my vehicle serviced. The appointment process was very easy and the lady that set up the appointment was very friendly and helpful. The service More

by manopad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Jul 30, 2025 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2025

Check went well. They were very but were fairly prompt with check in. Everyone was pleasant & helpful. Took less time for my service than was quoted More

by glensita60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina & I don't remember other name
Jul 29, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2025

Excellent Service very friendly employees an always let you know if your vehicle needs more maintenance. More

by arzolarichard21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone that was there.
Jul 29, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 27, 2025

Very poor communication. Very difficult to connect and obtain accurate, timely and clear communication. Pricing is high. Once connected to or greeted by someone, the contact More

by d.walker57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shay
Jul 30, 2025 -

Rockwall Ford responded

Thank you for the feedback on your recent service visit. I would like to hear more details so we can better your service experience in the future. Please reach to me directly at 972-290-2263.  Thank you, Buddy Mays Service Director

July 27, 2025

Very clean and very quick with service nice waiting area and keep you updated on service More

by bicerobbie9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Jul 28, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2025

Friendly and fast service! Great coffee and other drinks. Your service rep was simply great! More

by vwadecpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 28, 2025 -

Rockwall Ford responded

Hi, thank you for the excellent feedback! Our team takes pride in providing friendly and efficient service with delicious coffee and drinks. We appreciate your support and look forward to serving you again soon!

July 25, 2025

Service process was easy and great! Merri was super helpful and insightful! Definitely will be back to this specific dealership! More

by willrick90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Jul 26, 2025 -

Rockwall Ford responded

Hello, we're happy you found Merri to be so supportive during your experience here at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2025

Fleet, Keith was very helpful and kept me updated on the status of my truck More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith -fleet, Big Mike
Jul 29, 2025 -

Rockwall Ford responded

Hi Doug, we're happy to hear you had such a positive experience with Keith and team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2025

Moses was great as always. Very helpful, and kept me informed on progress the whole day. More

by Kcelectrictx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
Jul 28, 2025 -

Rockwall Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to Moses here at Rockwall Ford! If you have any further questions, please don't hesitate to reach out!

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