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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,598 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,598 reviews

June 07, 2024

TK was the best service advisor! I was impressed with her attention to detail and caring attitude! More

by susandianearthur777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK
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Jun 08, 2024 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 07, 2024

Amazing place and the best customer service I have received in some time. It starts from the top and if he/she is doing their best it shows at the bottom. All the way through the shop. More

by ghernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerald, "Buddy"
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Jun 09, 2024 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2024

Process went very well had to wait a few minutes for checkin but all else went very smooth More

by Tabroadfoot
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Jun 05, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2024

Reached out politely via text to remind me my service was due. Scheduled it quickly and kept me well-informed during the day. More

by jwiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Jun 05, 2024 -

Rockwall Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

May 31, 2024

I bought 2017 Ford Edge form Rockwall Ford, the staff was courteous and helpful. the paper work went quick. Simone Clark was very helpful in geting thid deal come true. More

by marwanmhalabi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simone Clark
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Jun 02, 2024 -

Rockwall Ford responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 30, 2024

Absolutley professional & went out of their way to help me with a recall issue. We are very grateful fir the wonderful gentleman who came to our home and did the repair at our home. It can't get better tha More

by KL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil
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May 30, 2024 -

Rockwall Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 30, 2024

So happy they have the mobile service. So convenient and the ones you work with are so very friendly! More

by ree.mosher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady, and my service guy I can’t remember.
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May 31, 2024 -

Rockwall Ford responded

That's great to hear that you've had a positive experience with Rockwall Ford's mobile service! Convenience and friendly staff can really make a difference in the service experience. Thank you for choosing us!

May 29, 2024

Took a little longer than anticipated, with an appointment. My advisor, Mady, was very friendly and kept me updated on progress. Price for service was reasonable! Overall, I was very pleased with More

by Dfiresrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady, Manny
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May 29, 2024 -

Rockwall Ford responded

It's great that despite the slight delay, you found Mady to be friendly and appreciated the reasonable price for the service. Thank you for choosing us!

May 29, 2024

Great service, always friendly and customer service focused not trying to upsell you on services you don't need. More

by Jmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
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May 30, 2024 -

Rockwall Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 28, 2024

Asiah was very efficient and friendly. The rest of the staff were helpful and friendly as well. Competed my service in a very timely manner and kept me informed. More

by derekcockerham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
Report | Print
May 29, 2024 -

Rockwall Ford responded

We're delighted to learn about your positive experience and the great assistance provided by Asiah! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

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