Back

Rockwall Ford

Rockwall, TX

4.7
1,070 Reviews

990 E I-30

Rockwall, TX

75087

Directions

By Type

Showing 1,070 reviews

September 17, 2021

dealership dedication to customers has greatly improved in last couple years. seem to recognize the importance of customer satisfaction. was very satisfied with last visit. needed problems were addresse More

by jaimo67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Sep 17, 2021 -

Rockwall Ford responded

Thank you for your kind words for Chris, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!

September 11, 2021

Our Salesman JJ and mgr Karl were exceptional in working our purchase. We drove from Houston for a particular vehicle and had an excellent experience. More

by Shawnakrolczyk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JJ, Shelia, Karl
Sep 15, 2021 -

Rockwall Ford responded

We are very happy to hear that JJ and Kael were able to provide you with an enjoyable experience! Thank you for your business!

September 08, 2021

They were quick, efficient, nice and helpful . I was able to make a same day appointment, got helped right away and was kept in the loop. More

by Lmclarks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bianca
Sep 09, 2021 -

Rockwall Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 03, 2021

Gary Wells took great care of us. Followed him from another dealership. Great facility with good people. Have a new car, will be back. I have a new service center More

by Geojwade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Wells
Sep 07, 2021 -

Rockwall Ford responded

Thank you for your kind words about Gary! We are very happy to hear that we were able to provide you with an enjoyable experience!

August 31, 2021

the dealership stand for name, the first vehicle, I purchase from them in 2001, the service is superb ,even you diidnt buy vechile from rockwall ford, but you get excellent service. More

by manishbajaj0916@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MARK CALLAWAY
Sep 03, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable service experience!

August 18, 2021

Gary in service will take care if your vehicle needs More

by LeoRuiz 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Wells
Aug 19, 2021 -

Rockwall Ford responded

Thank you for your kind words for Gary, we appreciate it!

August 17, 2021

They listen to your requests and are very attentive and get the job done right! More

by Justkaren64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Aug 17, 2021 -

Rockwall Ford responded

Thank you for the feedback. We thank you for your business and look forward to your next visit!

August 10, 2021

JJ took care of me and I had my new truck in a couple of hours. More

by deanda22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JJ and Finance Manager.
Aug 12, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 10, 2021

They gave me a quote of $430 for repairs. When they were done the charges were over $700. No one communicated the additional charges to me. I went back to check the text they had sent me, to make sure I had More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales rep
Aug 14, 2021 -

Rockwall Ford responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeffrey Hicks General Manager jhicks@rockwallford.com

August 09, 2021

Brought my 2020 King Ranch F150 in for first service and a couple of warranty items. Melissa was great and kept me updated on status since they had to order parts. The truck had just been washed before go More

by jmcrowlett
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa
Aug 12, 2021 -

Rockwall Ford responded

Thank you for your kind words about Melissa! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

...
67
...