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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,596 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,597 reviews

December 21, 2023

Blessed to have Rockwall Ford in close proximity and they took good care of us and tended to our vehicle with the best of care. More

by rod.almeida.rudy.0730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bohn
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Dec 30, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 16, 2023

I have worked with Juan in the service department for my last two services. He is the best, trustworthy and great communicator. I will be requesting Juan for my next service! More

by shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Dec 19, 2023 -

Rockwall Ford responded

Juan is a remarkable service professional! It's always reassuring to find someone who provides excellent service and builds trust with customers. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Warming welcome all employees very friendly specially my sales person, and thanks for having coffee. More

by miguel.Ojeda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John
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Dec 16, 2023 -

Rockwall Ford responded

A warm welcome and a friendly environment can truly enhance the experience when visiting a dealership. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

I've worked with several ford dealerships in purchasing vehicle's and this dealership was my worst experience. Matthew Hubb was the best part of the experience. The rest of the experience was poor. More

by jared_doughney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Hubb
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Jan 09, 2024 -

Rockwall Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ricky Ruth the General Sales Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Ricky Ruth General Sales Manager rruth@rockwallford.com

Jan 10, 2024 -

Rockwall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 13, 2023

They get you in and out quick and they were very nice to people and one thing I like about it to get you in early in the morning More

by bgradnigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name
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Dec 14, 2023 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 13, 2023

This has been my one stop shop for my previous Ford Explorer. All the services and maintenance are done here with a great level of satisfaction. I plan to do the same with my new explorer. More

by Barth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simone Clark
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Dec 15, 2023 -

Rockwall Ford responded

It's fantastic that you've had such a positive experience with your previous Ford Explorer at Rockwall Ford. It's great to have a reliable place for all your vehicle's needs. Here's to continued satisfaction with your new Explorer!

December 11, 2023

Always receive fast and excellent service. Everyone is very friendly. Feel very confident when have work repair or oil service. Tk u More

by jobiesgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerrard
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Dec 13, 2023 -

Rockwall Ford responded

It's fantastic that you consistently receive fast, excellent service at this location! Feeling confident in the quality of service and repairs is crucial, and it's great to know that the staff is friendly and capable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

The service manager and his service technicians gave me all of the answers to my questions and ensured I received the right repairs for my vehicle. The service time on new tires, brakes, rotor turning, and More

by M. Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Harrington and the Service Manager
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Dec 14, 2023 -

Rockwall Ford responded

That's wonderful to hear! The service manager and technicians provided excellent assistance, addressing all your questions and ensuring your vehicle received the right repairs efficiently. Having new tires, brakes, rotor turning, and an alignment done quickly and effectively is great news. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

3rd time I take my truck back to get climate control fixed and Everytime they tell me is a different issue and a another charge. Do not use this dealer. More

by elz75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Moses
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Jan 09, 2024 -

Rockwall Ford responded

I apologize that you are experiencing this ongoing issue with your truck. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager jhicks@rockwallford.com

December 08, 2023

I brought my truck in for new brake pads. My service advisor "Micah Harrington" was excellent. Friendly, knowlagable, and hard working. More

by chashley83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Harrington
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Dec 12, 2023 -

Rockwall Ford responded

Micah is a top-notch service advisor! Being friendly, knowledgeable, and hard-working are certainly valuable traits in a service advisor, especially when it comes to something as crucial as brake pad replacements. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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