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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,641 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,641 reviews

April 29, 2025

I love the service. But the environment was not a good place to set. It was a customer that was very loud and know respect for other customer. The work I have done was More

by DMSmartt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses have always been my ho you person.
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Apr 30, 2025 -

Rockwall Ford responded

Hi, we truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. General Manager jnegrete@Group1Auto.com

April 26, 2025

All staff are so nice making sure all your concerns are discussed. They are so considerate about your time that thay give you discount if they took them a bit longer than anticipated, totally appreciated. More

by melkun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
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Apr 28, 2025 -

Rockwall Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2025

Excellent Service reasonable rates. Pleasant atmosphere, good coffee, seating comfortable and TV on channel 4. More

by powellclarence8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Apr 28, 2025 -

Rockwall Ford responded

Hello, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 25, 2025

Very nice and polite explained everything about my car that needed to be done took good care of me and got me finished now quickly matter he was great More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James bohn
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Apr 28, 2025 -

Rockwall Ford responded

Hi Tammy, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 25, 2025

Chris and the crew working on my vehicle did an incredible job and in a timely manner. Chris also was able to help guide me through the insurance process. More

by Paul B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wade
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Apr 28, 2025 -

Rockwall Ford responded

Hi Paul, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

April 25, 2025

After leaving another Ford Service Center we arrived at Rockwall Service Center and left satisfied More

by Css806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
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Apr 27, 2025 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 24, 2025

Very courteous and knowledgeable about the problems I was having with my F250. Answered all my questions and very fast turnaround. More

by l33selby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
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Apr 26, 2025 -

Rockwall Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 24, 2025

Great customer service with knowledgeable and friendly technicians. Appreciate the Direct and timely communication in texts and emails. In and out fast More

by Glwelch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Apr 27, 2025 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 24, 2025

Great cars to chose from. Worked with me to get the right payment for my budget More

by Kiwigirl51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry
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Apr 25, 2025 -

Rockwall Ford responded

Hi, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

April 23, 2025

Merri Jordan is a service advisor and she was great and willing to help with other issues More

by j.castillo7318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
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Apr 25, 2025 -

Rockwall Ford responded

Hi, we're happy you found Merri to be so supportive during your experience here at Rockwall Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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