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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.8
1,641 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,641 reviews

October 12, 2023

Keith Monnette is a great Service Advisor. He is an asset to Rockwall Ford. I would recommend him to anybody More

by roddyd50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette
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Oct 14, 2023 -

Rockwall Ford responded

It's fantastic to hear that Keith is a great Service Advisor and an asset to Rockwall Ford. Recommendations like these are valuable and a testament to his dedication to customer service. Thanks for sharing your positive experience!

October 09, 2023

Horrible experience. After over a week of constantly reaching out to people on their sales team, submitting documents and images for a trade-in estimate, etc... they sold More

by sgrace04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerime Vail, Jeffery Hicks, Trevor Horton
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Oct 17, 2023 -

Rockwall Ford responded

I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Jeffrey Hicks, General Manager (972) 290-2207

October 09, 2023

I could not have asked for a better service advisor in Juan. He delivered on everything he promised and then some. I expected for my oil change and tire rotation to be completed in a few hours and it was More

by joenorvy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Oct 10, 2023 -

Rockwall Ford responded

We are delighted to hear about your exceptional experience with Juan as your service advisor at Rockwall Ford. It's fantastic that he not only met but exceeded your expectations by ensuring your oil change and tire rotation were completed much faster than anticipated, even on a Sunday. We appreciate your kind words, and we'll be sure to pass them on to Juan. Your satisfaction is valued, and we look forward to serving you again as a return customer!

October 09, 2023

Very professional, courteous and kind. Great customer service. Estimated times for service were accurately and car deliver on time More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Oct 11, 2023 -

Rockwall Ford responded

It's fantastic to hear that you received professional, courteous, and kind service with great customer service at Rockwall Ford. Accurate estimated times and on-time delivery are key to a seamless service experience. Safe and smooth driving with your well-serviced car!

October 06, 2023

Russell was amazing! He stayed in contact with me with any updates he had for me! More

by michellealv966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
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Oct 10, 2023 -

Rockwall Ford responded

It's fantastic to hear that you had a great experience and that Russell provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Great customer service and amazing service. Juan was great and helped me out as much as he could. More

by oscarmedina300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Oct 04, 2023 -

Rockwall Ford responded

We are excited that Juan provided you with a great and amazing service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

October 03, 2023

I had a tire with a slow leak, but when Rockwall Ford replaced two tires in May, the left the leaking tire on my left rear wheel. Yesterday they fixed the tire! More

by cpolitic2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Oct 05, 2023 -

Rockwall Ford responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

October 03, 2023

Jamie honored my coupons and gave me discount for having to wait an extra 2 hours. Marcus walked me to my car. Thanks. More

by Pctlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie and Marcus
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Oct 05, 2023 -

Rockwall Ford responded

It's great to hear that Jamie honored your coupons and provided you with a discount for the extra wait time. Customer service that goes the extra mile to accommodate and make up for any inconvenience is truly appreciated. And it's a nice touch that Marcus walked you to your car, ensuring a pleasant end to your visit. Thank you for sharing your positive experience. We value our customers' satisfaction.

October 02, 2023

Jamie got me in quicker than expected. Thx Jamie. He was very friendly and helpful. Thx again. More

by Ronald.thompson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Oct 04, 2023 -

Rockwall Ford responded

We are excited that Jamie exceeded your expectations with the customer service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

October 02, 2023

The staff was professional and efficient. Did a great job explaining issues I had with my car. More

by donnaclasen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Gerrard
Report | Print
Oct 04, 2023 -

Rockwall Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

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