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Rockwall Ford

Rockwall, TX

4.8
1,622 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,623 reviews

September 12, 2023

Rockwall Ford has sold me two vehicles, and has treated me as a valued customer for the past nine years. I do not intend to have my vehicles serviced by other dealership, and when I do purchase another Fo More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette, Anthony Moses
Sep 26, 2023 -

Rockwall Ford responded

Christopher, thank you for your kind words and this wonderful review!

September 11, 2023

Excellent service and followup. The Service Team was very thorough and made sure what would be covered by our warranty. All services were completed in a timely manner. When a delay More

by charlesrichmond764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison
Sep 23, 2023 -

Rockwall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 09, 2023

I am very pleased every time I go for service. They check everything on my car and let me know if something needs service I hadn't planned on. Anthony Moses is the advisor that take care of my car More

by don4744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Moses
Sep 26, 2023 -

Rockwall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 08, 2023

I had a great service experience at Rockwall Ford. Oscar was great, we just moved to the area so he called my previous dealership to ensure that no services were unnecessarily repeated. Jim, the gentl More

by meb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Sep 23, 2023 -

Rockwall Ford responded

We're happy you found our staff to be so supportive during your experience here at Rockwall Ford.

September 08, 2023

Jamie was quick, fast, informative and caring when our 2019 Ford 350 was brought in for service! GREAT job Jamie!!! More

by bmurphy12340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Sep 19, 2023 -

Rockwall Ford responded

We were pleased to hear that Jamie provided a quick and informative service for your Ford 350. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!

September 08, 2023

Gary at Rockwall Service department was very friendly, professional, and courteous. His knowledge and experience was very helpful. More

by Golf52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Wells
Sep 19, 2023 -

Rockwall Ford responded

We are thrilled that Gary provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

September 08, 2023

Very responsive to my questions. Clearly explained what their process would be. Asiah, my advisor, was courteous, helpful and well informed. More

by DLBataillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
Sep 21, 2023 -

Rockwall Ford responded

We are glad to hear that you had a positive experience with the service department and that Asiah, your advisor, was responsive, courteous, helpful, and well-informed. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 08, 2023

Always professionally handled. Good service and clean restrooms and roomy wait area with good amenities. More

by ngheller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
Sep 10, 2023 -

Rockwall Ford responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 07, 2023

Great Service! Gary Wells was awesome! I will definitely be back due to his professionalism More

by mitchwisdom56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Wells
Sep 10, 2023 -

Rockwall Ford responded

Thank you for taking the time to recognize Gary's contributions and for sharing your positive experience. We would be delighted to welcome you back for your future automotive needs.

September 06, 2023

We had a wonderful experience purchasing a used vehicle from Rockwall Ford. The process was stress free and pleasant. Karl Thormahlen came highly recommended by both family and friends. Karl was very thoro More

by Jermo82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karl Thormahlen & JJ
Sep 23, 2023 -

Rockwall Ford responded

We're glad you had such a wonderful experience with us!

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