Rockwall Ford

One of the better experiences I’ve had in a long time at any dealership. Everything went smoothly and Jaun was a great service man. I would recommend the shop to anyone. any dealership. Everything went smoothly and Jaun was a great service man. I would recommend the shop to anyone. More

Rockwall Ford Purchase I purchased a used 2014 Ford F150 from this dealership on March 22, 2025. Just three weeks later, the check engine light came on. I contacted Alejandro, the sales representative, F150 from this dealership on March 22, 2025. Just three weeks later, the check engine light came on. I contacted Alejandro, the sales representative, who initially seemed willing to help. After informing him of the code read by Autozone(O2 sensor), he mentioned he would look into getting me a discount on the parts. However, after waiting for nearly two weeks without any update, I decided to drop the vehicle off for a thorough check. Additionally, the back end of the vehicle was making a noise when holding down the brake and putting it in reverse. The next day, I was informed that they recommend all four O2 sensors be replaced and that there was also an oil leak. News to me. This was just 3.5 to 4 weeks after purchasing the vehicle, and I hadn't even made my first monthly payment yet. The estimated cost for repairs was between $1600-$2000. I requested a call from a manager in the sales department, but received no response despite repeated attempts. I was constantly told that they were either at lunch or in a meeting. Frustrated, I went back to the dealership to speak with someone face-to-face. The best they could offer was a $400 discount on the repair costs. As a loyal customer for years, I felt completely disregarded and disrespected. There was no compassion or empathy from the staff. I can't help but wonder if I was treated this way because I'm a woman. When I purchased the vehicle, I was assured that it was in good condition and had been thoroughly inspected. Clearly, this was not the case. I trusted your dealership to provide a reliable vehicle, and you have failed to meet this expectation.This experience has left me feeling very disrespected and brushed off. I expected better customer service and support from Rockwall Ford, but unfortunately, they have failed to meet even the basic standards. This is completely unacceptable and has caused me significant inconvenience and frustration. I would not recommend this dealership to anyone looking for a reliable vehicle and trustworthy service. More

The best dealership you could ever get a oil change done at Juan makes sure you’re protected and that you’re on the road in no time at Juan makes sure you’re protected and that you’re on the road in no time More

I love the service. But the environment was not a good place to set. It was a customer that was very loud and know respect for other customer. The work I have done was But the environment was not a good place to set. It was a customer that was very loud and know respect for other customer. The work I have done was very good. The service person was very good. More

All staff are so nice making sure all your concerns are discussed. They are so considerate about your time that thay give you discount if they took them a bit longer than anticipated, totally appreciated. discussed. They are so considerate about your time that thay give you discount if they took them a bit longer than anticipated, totally appreciated. More

Very nice and polite explained everything about my car that needed to be done took good care of me and got me finished now quickly matter he was great that needed to be done took good care of me and got me finished now quickly matter he was great More

Excellent Service reasonable rates. Pleasant atmosphere, good coffee, seating comfortable and TV on channel 4. Pleasant atmosphere, good coffee, seating comfortable and TV on channel 4. More

Chris and the crew working on my vehicle did an incredible job and in a timely manner. Chris also was able to help guide me through the insurance process. incredible job and in a timely manner. Chris also was able to help guide me through the insurance process. More

After leaving another Ford Service Center we arrived at Rockwall Service Center and left satisfied Rockwall Service Center and left satisfied More

Very courteous and knowledgeable about the problems I was having with my F250. Answered all my questions and very fast turnaround. having with my F250. Answered all my questions and very fast turnaround. More