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Rockwall Ford
Rockwall, TX
1,583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 18, 2023
It started off good but the experience went bad. My warranty co said they didn’t file the claim correctly. I scheduled a tow truck to move it to the recommended dealership for repairs. The tow truck My warranty co said they didn’t file the claim correctly. I scheduled a tow truck to move it to the recommended dealership for repairs. The tow truck showed up 3 days in a row but the keys were lost. My service rep was on vacation and on day 3 he returned. He called to tell me they were going to start charging storage fees since it was still there. He denied the entire incident. Tow records and bills show otherwise. Even after giving names of employees who searched for the keys, he denied it ever happened. It was clear that he misplaced the keys and took 2-3 days off with no communication. When he returned it again took 30 minutes to find the keys. More
by Susan
Employees Worked With
Russell Mixon
July 17, 2023
Every time I go to Rockwall Ford they take such good care of me and my vehicle. Their time estimates are accurate and they don’t pressure me to do additional services that I don’t need but also recommended t of me and my vehicle. Their time estimates are accurate and they don’t pressure me to do additional services that I don’t need but also recommended things that would make a difference. I trust them with my vehicle. More
by Will Murdock
Employees Worked With
Bianca
July 13, 2023
Asiah was an excellent advisor for me! I had a broken Driver’s side visor. She got the tiny part and a tech tried to use the tiny part to fix the visor in place, but the discovered there w I had a broken Driver’s side visor. She got the tiny part and a tech tried to use the tiny part to fix the visor in place, but the discovered there was a silver piece missing from the base arm of the visor so the tiny part wouldn’t work to hold the base into the car ceiling. So I went back to the waiting room. Shortly the silver piece was found and the visor was reattached and the new tiny piece held it in place! My bill was cut in half by my “FordPass” points! I was pleased with the time and care Asiah took to take care of me! More
by cpolitic2
Employees Worked With
Asiah!
July 12, 2023
I would like to let Rockwall Ford about their Service Adviser by the name of Ian Campbell I have to say that he went out of his way and beyond the call of duty to keep me informed about the service of my Adviser by the name of Ian Campbell I have to say that he went out of his way and beyond the call of duty to keep me informed about the service of my vehicle 🚗 very professional Great customer service skills as long as he keeps working there I will continue to take my Transit Connect there for servicing if only you had every one that works as hard as this young man Rockwall Ford would be number one in service Ian not only deserves a raise in pay and a promotion at least More
by tonygonzalez101658
Employees Worked With
IAN CAMPBELL
