Rockwall Kia

Great service, timely wait times. Friendly help from the service workers. Love that my car gets washed with every visit. Friendly help from the service workers. Love that my car gets washed with every visit. More

Most of the people I dealt with at this dealership were excellent. One not so much. excellent. One not so much. More

Sales staff are great! I was treated with courtesy and professionalism at every level. The dealership itself needs more space and a better layout. I was unable to find di I was treated with courtesy and professionalism at every level. The dealership itself needs more space and a better layout. I was unable to find disabled parking and later noticed that it was there but someone had parked a new vehicle on it for display While I don't believe this was intentional it should be addressed as I had difficulties having to navigate the curbs to enter the facility. More

We’ve now bought or leased three cars from the team at Southwest. They are friendly, but more than that they didn’t try to drop unwanted “packages” at the last minute. No back and forth arguing over a f Southwest. They are friendly, but more than that they didn’t try to drop unwanted “packages” at the last minute. No back and forth arguing over a few hundred dollars. An “honest, he’s our best price.” More

The dealer establishment is very clean the workers are efficient in what very helpful and reliable. efficient in what very helpful and reliable. More

I had excellent service for my 2016 Honda Accord. It looked like the day I bought it It was done in a few hours and then returned to me the same day. It looked like the day I bought it It was done in a few hours and then returned to me the same day. More

Avoid this dealership at all costs. The financing dept tried to screw us for $4.100.00 with a VERY vague and possibly criminal "warranty" entry. The salespeople DID NOT know their produ The financing dept tried to screw us for $4.100.00 with a VERY vague and possibly criminal "warranty" entry. The salespeople DID NOT know their products AT ALL. My wife has extremely bad psoriatic arthritis in her hands, she made it VERY VERY clear that she HAD to have a steering wheel heater, they swore up and down that the K5 she wanted to buy had a heated steering wheel, but they kept her distracted during her test drive each time she asked about it. After we signed she asked again how to turn it on and the (salesguy with tiny hands that kept looming over my shoulder in a very demeaning posture until I signed) said "oh, that model doesn't have that option, but you can get one that wraps around the steering wheel on Amazon for like $35.00".........WHAT?????? We since filed complaints and got our $4,100.00 back (screw you Eric). The way this "sales team" hovered over us with their arms crossed in an almost threatening manner and the way they constantly tried to control the narrative (especially when asked for clarification on something) reminded me of the characters from "The A-Team" tv show or some military buddies trying to "run the place", except for their Mr. T, he was a tiny joke of a man with little hands and he walked on his tippy toes lol, he is also the one that acted like he wanted to control us. I'm disgusted that KIA doesn't care enough about their buyers to hold dealerships up to their "proclaimed" standards; although this IS the same manufacturer that makes you pay for spare tires, use of remote features etc. Ultimately this is YOUR fault (owners of SW KIA). We have many nice cars across my family and NONE of us will buy from any Southwest dealership ever again. More

Very busy but never rushes. Everybody seems to have a positive attitude especially Mr Lovejoy in the Service Department. Everybody seems to have a positive attitude especially Mr Lovejoy in the Service Department. More

Very friendly. They went out of there way to help! Thank you!! Car was very clean. They went out of there way to help! Thank you!! Car was very clean. More

The Service advisor was good. (Luke) Waiting room furniture must go. Worn and dirty. Uncomfortable too. Good free coffee. (Luke) Waiting room furniture must go. Worn and dirty. Uncomfortable too. Good free coffee. More