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Rocky Mount Chrysler Dodge Jeep
Rocky Mount, NC
1,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,092 Reviews of Rocky Mount Chrysler Dodge Jeep
Verified Customer
October 29, 2021
The guys here are were all great to work with! Low pressure sales process and made the process and quick and easy as possible! pressure sales process and made the process and quick and easy as possible! More
by JCampbell2502
Employees Worked With
Brad Dawson, Chris Vick, Debra Wright, Jon Dawson, Josh Skinner, Kevin Benton
October 24, 2021
Overall positive experience. The service desk was able to find my scheduled appointment and get me in and out in a reasonable time. Jasper booked me with no issues. Parts also was able to help me find a need find my scheduled appointment and get me in and out in a reasonable time. Jasper booked me with no issues. Parts also was able to help me find a needed part and give me suggestions on parts I could swap. More
by COOPER.DEON21
Employees Worked With
Jasper Whitaker
October 06, 2021
Took new 2019 Jeep Compass in for service due to air conditioning not cooling. Said they needed to order condenser. Then they said they would need to replace compressor. Then they forgot to restore fr conditioning not cooling. Said they needed to order condenser. Then they said they would need to replace compressor. Then they forgot to restore freon and burned up the relay switch. Had to order it and would be two weeks before it would be in. I asked for loaner car and none were available. Josh was the service manager and did not volunteer any info about me getting a rental. I asked about it and he said they would cover it. After another week and a half, he said it was ready and I picked it up. Got it home and was it. Headlight had condensation in it and both fender protectors were not fitting properly and one was scratched up. Also have paint chipped on area they worked on. I took it back next business day and Josh was rude, saying that I was going to have imperfections, that “it’s not like you bought a Jaguar”! He said he would order a replacement headlight and replace the scratched fender protector and fix the other one that was not put on properly. Said he would call when parts came in. He never did. I called and spoke with Gary in parts and he said they were in. I then called Josh and told him that I wanted it fixed and that he was supposed to call me. He scheduled an appointment for me to bring it in the following week. This time Josh was on vacation and the others seemed to have fixed it properly. I just have picked it up. I don’t plan to ever carry it back to that dealership. I will go to Wilson, Nc in the future if needed. More
by Glenda Nines
Employees Worked With
Service manager Josh only 1 star. Taylor 4 stars
September 27, 2021
Usually service is quite good at Rocky Mount Chrysler. However on this date of service which had been scheduled, I had to be somewhere at a certain and thought the process would take about an hour. I le However on this date of service which had been scheduled, I had to be somewhere at a certain and thought the process would take about an hour. I let the customer service know I needed to be done within an hour and was told that the service should only take about 45 minutes. However the process took almost 1hr and a half. I checked on the service which was an oil change and tire rotation, after an hour had passed and was told it would be at least another 15 minutes. I was not able to take my car because of the stage in the process. Very disappointed and this put more stress on the rest of what was going to be a stressful day anyway because of what was going on in my life, again which I advised them of when I arrived. I guess I had depended on what I had been used to in the service previously received, otherwise a good service department. At least my concern was addressed, but nothing could be done at that point to help the situation. More
by Edith Bulluck
Employees Worked With
I'm sure who I talked with in Service Dept
