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Rocky Mount Chrysler Dodge Jeep - Service Center

5.0

12 Lifetime Service Reviews

1340 South Wesleyan Boulevard, Rocky Mount, North Carolina 27803

12 Reviews of Rocky Mount Chrysler Dodge Jeep - Service Center

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July 26, 2018

"On our way to Florida - Rocky Mount Chrysler Dodge Jeep "

- Cynthia

We had major broke down on our way to Florida close to the dealership. What a great bunch of people. Everyone pitched in and had back on the road in a day. EXCELLENT knowledge in the service area, EXCELLENT service period, caring,understanding and super friendly. I just cannot say enough about the knowledge and service. I would recommend them to anyone. Best service I have ever had!!! This is just not something you see every day any more. Thank you very much for everything you did for us we are so, so, so appreciative. I know you didn't sell us a new truck but if we were in the market for one we would drive the distant to buy one from Rocky Mount.

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Yes
Employees Worked With
Anthony McLaughlin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : josh skinner, eric haccoun
April 19, 2017

"EXCELLENT 1000%"

- vechileman.559

MY NAME IS DONALD RAY RICHARDSON BROUGHT MY 1987 DODGE RAM D150 FOR SERVICE IN 2/27/17.THANKS TO THE MOST HIGH FOR SENDING ME TO A PLACE OF PEOPLE THAT I CAN FINALLY TRUST WITH MY TRUCK. LOVE PEOPLE THAT WILL GIVE YOU THE TRUTH THAN TRYING TO TAKE MY MONEY. THANKS TO THE FOLLOWING PEOPLE RICHARD GLOVER MINDY GLOVER I DO NOT KNOW THE PARTS MAN NAME THAT TOLD ME THE TRUTH ALSO. I WILL GIVE THEM A 1000% RATING BECAUSE THEY ARE THE BEST.......PEACE BE UNTO YHWH

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Yes
Employees Worked With
Mindy Glover, Richard Glover
February 05, 2016

"bad service and charged to do recall "

- Jamesmary2

Had my jeep in for repair and was told that they needed to do a flash update and some recalls, and they charged 237.42 to do the recalls. And they had my crd I'm for repairs and said they put glow plugs in it went out to start it and it would just spin but not start ran fine before

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Recommend Dealer
No
Employees Worked With
Julie
December 24, 2015

"BEWARE - There's a reason this dealer changes hands so often"

- beware2007

Purchased my car from this dealer in Rocky Mount; the city where I live. Years later my car needed repairs- failed inspection; fuel pump. I already had a quote from a competitor in Wilson. Rocky Mount quoted me $300 more. When I told them of the other quote, then they lowered the price. I paid for repairs and my car still failed for the same exact error code and runs worse than before I took it to them. It's in Wilson now with experts!

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No
Feb 10, 2016 -

Rocky Mount Chrysler Dodge Jeep responded

We have tried to contact this customer to see if there is any action we can take on this end to rectify the situation but no response has come back from the customer.

October 18, 2015

"2013 Dodge Charger"

- Dodge Lover

Airbag light pops off and on since the third month of purchase. When under warranty, they could not find nothing wrong. Hit 37,000 miles they said $948 to fix it. They checked it 8 times before warranty was out. Had to call corporate to get it covered. Never will buy another car from this dealership! After 5 visits and 3 home office calls airbag light finally off.

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No
Employees Worked With
Josh in service
December 20, 2014

"HORRIBLE!!!! "

- Tee

THIS IS THE WORST DAM DEALERSHIP IN ALL OF AMERICA!!!! HORRIBLE SERVICE JUST RIDICULOUS.. MANAGERS DO NOT CARE ABOUT YOU OR YOUR CAR, NEITHER DO THE EMPLOYEES.. PLEASE I REPEAT DO NOT GO TO THIS DEALERSHIP IF IT WAS YOUR FIRST OPTION

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No
Employees Worked With
Dec 20, 2014 -

Rocky Mount Chrysler Dodge Jeep responded

We are disappointed in our effort anytime a customer is not satisfied. If "Tee" ? wishes to contact me I welcome another attempt to resolve their concern. Mike Keffer

November 10, 2014

"Yup! They will work with you!"

- connor.wright.733

I came in there expecting to pay an arm and a leg but after the diagnosis it ended up being a simple fix of replacing a sensor. They were super nice and they even took me to school while my car was being worked on. There in nothing like having complete anxiety about a situation and just receiving awesome service that took to stress away.

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Yes
Employees Worked With
Patrick Winchester
June 11, 2014

"Stranded & Frustrated"

- BWass

Carrie Le and her team really helped me make the best of a challenging maintenance ordeal. I was traveling from eastern North Carolina on I95 when my Jeep Wrangler thermostat icon illuminated in the dash board. After communicating with the dealership, tow service was coordinated to transport my Jeep to the dealership. I coordinated procuring a rental car to continue my travels since the dealership service department was going to close before my Jeep could be inspected for mechanical issues. Even though the dealership's Service Department had closed, the Service Advisor, Carrie Le helped me through a trailing ordeal with the Enterprise rental car; while I was transferring personal items from my Jeep into the rental car, I noticed a screw in the passenger-side front tire. Since I had just been stranded on I95, I was not about to travel another 5 hours (to my destination) on a tire with a screw in it. Carrie Le coordinated with Michael Boone and Gary Burke to take a look at the tire on the rental since the Enterprise office was closing when I picked it up (there was no answer when I called since they closed at 6pm). The rental car tire could not be repaired, but the dealership but on the donut-type spare and attempted to coordinate further repair through Enterprise. Enterprise representative stated that I was to take the punctured tire to Firestone, but Firestone stores were closed by this point. So, I was faced with a decision about staying over night, returning the rental car (since I obviously was not going to drive 5 hours on a donut-spare or haul the tire around get it fixed the next morning). Carrie Le and her team provided a recommendation for hotel accommodations and stated that they would check back in on me first thing in the a.m. The next morning my Jeep was fixed in approximately 2 hours, I was able to turn the rental car back in, and I was back on the road to my destination. Carrie Le and her team were very professional, emotionally available (as sounding boards to the mechanical challenges of my trip), and went above-and-beyond to help me as best as they could with in their capabilities. I even received follow-up telephone calls from Carrie Le to confirm that I was able to complete my travels safely. My Jeep performed without any additional issues for the remainder of my trip. I appreciate the outstanding Customer Service demonstrated by the staff of your dealership and will definitely tell friends and family of my experiences with your exemplary staff!

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Yes
Employees Worked With
Other Employees : Michael Boone
May 31, 2014

"service for my 2013 chrysler van"

- cbrichardson6

I came in looking for resolutions in getting my 2013 Chrysler van fixed and was blessed with a 2014 Dodge Journey. Everyone was so nice and this was the first time I was every taken on a tour of a dealership. Thank You.

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Yes
Employees Worked With
Derrick Mcneil
August 29, 2012

"I was looking for a nice late model SUV in my price range..."

- Leigh Boyette

I was looking for a nice late model SUV in my price range after my SUV died, literally. Robert Burnish worked with me to find something suitable and affordable. Lee Braswell worked with me on price and getting a payment within my budget. Both guys were Great to work with during the sale and after. I ended up getting the first thing I had looked at the first day I went, a 2011 Hyundai Santa Fe, and I love it! My whole experience with Robert and Lee at Keffer was easy, pleasant, and fun. And the most important thing of all to me was NO PRESSURE! I will definitely recommend them to others. Thanks, Robert and Lee!

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Yes
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