Rocky Mountain Auto Brokers - Service Center
Colorado Springs, CO
257 Reviews of Rocky Mountain Auto Brokers - Service Center
I would give this service dept a 0 star review if I could. Always have been terrible with communication. I ALWAYS have to call or show up to get an update on my vehicle that ive brought each in count could. Always have been terrible with communication. I ALWAYS have to call or show up to get an update on my vehicle that ive brought each in countless times. Took a week for my car to go from this shop to the dealership, then couldn't get a follow up call until I call a week later after it came back. On my Journey, got quoted $3,700 for a new TIPM, when that wasnt even the problem. It was a bad ignition coil that I bought for $60 and replaced myself in 5 minutes. This shop is clueless and provides terrible customer service. More
Great communication. Excellent work provided. Multi point inspection w as on point. Very trustworthy with information given. Shane was on point with understanding my need Excellent work provided. Multi point inspection w as on point. Very trustworthy with information given. Shane was on point with understanding my needs. More
When the salesman was helping us fill out the papers, he didn’t know how to answer our questions, we asked for an estimate before he pulled our credit and told us he couldn’t, then when we went with the acc didn’t know how to answer our questions, we asked for an estimate before he pulled our credit and told us he couldn’t, then when we went with the accountant he told us that the sales person should’ve given us all that information prior to finalizing the sale. Then when we came back the next day the accountant that was originally helping us wasn’t there it was someone else. Then this accountant forgot to ask us for proof of insurance and asked us to go back in a week after to submit that in order to finalize the paperwork and give it to the bank. More
I took my truck in for some work in the total cost was 1200 I supplied parts they call me saying my truck is ready I went and picked it up when I got home I checked and all the parts where in the back sea 1200 I supplied parts they call me saying my truck is ready I went and picked it up when I got home I checked and all the parts where in the back seat when I check to see if work was completed it was not it was never touched I took it back and they where not helpful at all didn’t offer me a ride home did help with anything I walked 4 miles home I will never go to them it is ran so bad management sucks they did not feel bad at all for what they did I had to call off work because I didn’t have a car to get to work More
Mike has really helped me . He truly has been the only person that has, after I bought this used vehicle. It had a lot of issues for expensive price that I paid. I Didn't find o He truly has been the only person that has, after I bought this used vehicle. It had a lot of issues for expensive price that I paid. I Didn't find out about a ton of issues until right after I purchased it from the minute I got into the car late at night, after buying it. Mike in the service department has made a huge difference and being there for me and has done everything he can to help me out. I appreciate Mike and I believe he deserves a 5 star preview! Ms. TinaMarie More
Quality service with professional care from every individual on the Rocky Mountain Auto Brokers Team. individual on the Rocky Mountain Auto Brokers Team. More
Excellent service, easy to schedule a service appointment, friendly, knowledgeable people, clean professional facilities. All good appointment, friendly, knowledgeable people, clean professional facilities. All good More
Had a couple issues with the car they did not catch on inspection. After talking with the sales manager and the service manager all issues were taken care of ! inspection. After talking with the sales manager and the service manager all issues were taken care of ! More
The stag is exceptional, very honest and their work is bar none! I would Highly recommend them to any family or friends. I have dealt with Mike,Dakota, Derrick and Trinity, they are all top notch to work bar none! I would Highly recommend them to any family or friends. I have dealt with Mike,Dakota, Derrick and Trinity, they are all top notch to work with. When I purchased our car I didn’t d buy the extended warranty, this was over 2 years ago. I had to have the AC system replaced, our engine seized up and had to have the engine replaced . Our warranty was a zero $ deductible and working with them was painless. Thank you so much for all you have done for us More
They went above and beyond to take care of everything I had requested. I appreciate everything they did for my Mazda 6 and would definitely recommend Rocky Mountain to friends and family. had requested. I appreciate everything they did for my Mazda 6 and would definitely recommend Rocky Mountain to friends and family. More