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Rocky Mountain Auto Brokers - Service Center

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2 Lifetime Service Reviews

4912 Carrera Pt, Colorado Springs, Colorado 80923

2 Reviews of Rocky Mountain Auto Brokers - Service Center

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March 30, 2013

"In September of 2012 I bought a 2008 Ford Fusion that I..."

- penguinah

In September of 2012 I bought a 2008 Ford Fusion that I absolutely love. I received an awesome deal! As part of the deal, the salesmen told me if I bought extra keys, Rocky Mountain Auto Brokers would pick up the bill for having them programmed and cut. I'm a full time nursing student in Denver, and time is a precious commodity. Finding time to have them programmed was a going to be a challenge. I finally had a break after the quarter was over and decided I should probably have the extra keys programed and cut. I took my car and the keys to Ford and gave them the details of who was to pay for the programming and I left my car in their capable hands. Well, after many calls back and forth between me, Ford and Rocky Mountain it turns out there was no paperwork at Rocky Mountain Auto Brokers that stated they would pay for the programming. As you can imagine I was a little irritated by the situation! BUT, because Rocky Mountain Auto Brokers are an awesome dealership, they honored the deal I was promised back in September even though they had no reference to refer back to. Rocky was the gentlemen at Rocky Mountain that helped me resolve the situation. He was very professional and apologetic and resolved the situation in a very timely manner. Thank you very much Rocky and Rocky Mountain Auto Brokers for being a dealership that honors their deals! Aubrey

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rocky
Jan 14, 2017 -

Rocky Mountain Auto Brokers responded

Thank you for the business! We are glad we were able to make the experience great.

January 21, 2013

"I worked with Jason to purchase my 2008 Highlander. He..."

- holton

I worked with Jason to purchase my 2008 Highlander. He was great to work with. Knowledgeable, personable, and sincere. I felt comfortable right away. The best car dealer buying experience I've had in my 43 yrs. It wasn't just about quickly selling me a car that day, and moving on to the next prospect that walks in the door. It was about providing a positive over all experience, so I tell others and come back myself, which I will. The dealership had a good selection of cars. The manager Rocky was personable and available. Not hiding behind a desk.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason, Albert and Rocky
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